Senior Rehab Center Operations Manager

INTEGRA HEALTHCARE TECHNOLOGY SDN. BHD.; Kuching; On-site; MYR 180,000 - 280,000; Full time

Job summary

Integra Healthcare Technology Sdn Bhd in Malaysia's Sarawak region seeks an experienced Operations Manager to lead the day-to-day operations of the Rehabilitation Center, delivering safe, efficient, high-quality patient-centered services.

You will develop policies, manage budgets, KPIs, and cross-functional teams, coordinating stakeholders from Front Office to HR and IT, while driving continuous improvement and regulatory compliance.

Qualifications

• MBA or bachelor’s degree in Healthcare Administration, Business Administration, Allied Health, Hospital Administration, or a related field.
• Minimum 10 years of management experience in healthcare, rehabilitation, hospital, or related services.
• Strong experience in healthcare operations, budgeting, KPI management, quality improvement, and stakeholder management.
• Excellent leadership, communication, analytical, problem-solving, and project management skills.
• Strong understanding of healthcare quality, patient safety, clinical governance, and regulatory requirements.

Responsibilities

• Lead and oversee Rehabilitation Center operations, ensuring smooth service delivery.
• Develop and implement operational policies, procedures, systems, and workflows to improve efficiency and service quality.
• Manage and coordinate Front Office & Billing, Customer Service, Case Management, HR, IT, Marketing, Facilities, and vendors.
• Collaborate with General Manager, CEO, Medical Director, and department heads to achieve objectives.
• Develop and monitor operational KPIs, analyze performance data, and implement improvements.
• Manage budgets, resources, costs, and expenditure to support financial sustainability.
• Drive improvement in patient experience, satisfaction, productivity, and efficiency.
• Ensure compliance with healthcare regulations, quality standards, Health & Safety, and MSQH accreditation.

Skills

Healthcare Operations

Strategic Planning

Clinical Governance

Quality & Patient Experience

Stakeholder Management

Performance Management

Education

MBA or Healthcare/Business Administration degree

Job description

Integra Healthcare Technology Sdn Bhd in Malaysia's Sarawak region seeks an experienced Operations Manager to lead the day-to-day operations of the Rehabilitation Center, delivering safe, efficient, high-quality patient-centered services.

You will develop policies, manage budgets, KPIs, and cross-functional teams, coordinating stakeholders from Front Office to HR and IT, while driving continuous improvement and regulatory compliance.