Strategic Healthcare Operations Leader

INTEGRA HEALTHCARE TECHNOLOGY SDN. BHD.; Penang; On-site; MYR 180,000 - 300,000; Full time

Job summary

INTEGRA HEALTHCARE TECHNOLOGY SDN. BHD.

in Penang seeks an experienced Operations Manager to oversee the Rehabilitation Centre’s daily operations, ensuring efficient, high‑quality service delivery. You will lead and coordinate Customer Service, Billing, HR, IT, Marketing, Facilities and vendors, develop policies, monitor KPIs and budgets, and drive continuous improvement while ensuring regulatory compliance.

Qualifications

• MBA or related degree required.
• 10+ years of management experience in healthcare.
• Strong leadership, communication and change-management skills.
• Experience with budgeting, KPI tracking and quality improvement.

Responsibilities

• Oversee Rehabilitation Centre operations and service delivery.
• Lead cross-functional teams including Customer Service, Billing, HR, IT, Marketing, Facilities and vendors.
• Develop and improve operational policies, procedures, systems and workflows.
• Monitor KPIs, budgets, resources and performance to drive efficiency and sustainability.
• Ensure compliance with healthcare regulations, safety, quality standards and MSQH accreditation.
• Drive continuous improvement in patient experience, operations and service development.

Skills

Operations management

Budgeting & KPI management

Leadership & team development

Stakeholder management

Education

MBA or related degree in Healthcare Administration or related field

Job description

INTEGRA HEALTHCARE TECHNOLOGY SDN. BHD.

in Penang seeks an experienced Operations Manager to oversee the Rehabilitation Centre’s daily operations, ensuring efficient, high‑quality service delivery. You will lead and coordinate Customer Service, Billing, HR, IT, Marketing, Facilities and vendors, develop policies, monitor KPIs and budgets, and drive continuous improvement while ensuring regulatory compliance.