Chief Operating Officer (COO)

MindMerge Consulting; Kuala Lumpur; On-site; MYR 600,000 - 1,000,000; Full time

Job summary

MindMerge Consulting seeks a Chief Operating Officer for a prestigious development in Kuala Lumpur, Malaysia. The COO will oversee operations across Office Tower, Retail Mall, and Residential & Hospitality, ensuring an exceptional customer experience for tenants and visitors while maintaining operational integrity and brand standards.

You will lead ORAT readiness, facilities management, security, ICT, and sustainability programs, building a high-performance organization to deliver on time and

Responsibilities

• Strategic Project & Operational Transition: oversee ORAT phase and ensure seamless handover from construction to operations.
• Technical Facilities Management: lead engineering/maintenance strategy for high-rise infrastructure, MEP, VTP, and spire.
• Parking & Logistics Operations: manage multi-level parking, optimize traffic flow and last-mile delivery for tenants.
• Security & Life Safety: direct Integrated Security Strategy, ensure Fire Life Safety compliance, and crisis management planning.
• ICT Operation & Smart Precinct Management: supervise high-speed networks, IoT, data security, and 24/7 IT continuity.

Job description

Kuala Lumpur, Malaysia | Posted on 04/17/2026

Our client is looking for a Chief Operating Officer to be the overall lead for a prestigious development in Malaysia, which comprises of 4 departments:

• Office Tower
• Retail Mall
• Residential & Hospitality; and

The COO is the custodian of the precinct’s operational integrity, digital intelligence, and brand reputation. This role is responsible for building a high-performance organizational structure to manage technical facilities, ICT, security, safety and utilities, while ensuring a "Customer-First" experience for all tenants, visitors, and stakeholders.

Key Responsibilities

1. Strategic Project & Operational Transition

• O versee the Operational Readiness and Transition (ORAT) phase, ensuring all systems are handed over from construction to operations without service gaps.
• Manage the Defects Liability Period (DLP) in coordination with the project team and contractors.
• Drive the long-term Asset Enhancement Initiatives (AEI) to ensure the precinct remains a Grade-A destination.

2. Technical Facilities Management (TFM)

• L ead the engineering and maintenance strategy for all "Super-Tall" infrastructure, including MEP (Mechanical, Electrical, Plumbing), high-speed vertical transportation, and the spire.
• Implement a Digitized Maintenance Strategy (Predictive and Preventative) using Integrated Building Management Systems (IBMS).
• Ensure the precinct maintains its ESG and Green Certifications (e.g., LEED, GreenRE, WELL) through energy and water conservation programs.
• M anage the precinct’s massive utility load, including District Cooling Systems (DCS), electricity, gas and water management.
• Optimize utility consumption and negotiate bulk-purchase agreements to improve the bottom line.
• Develop waste management and recycling protocols for high-occupancy retail and office zones.

4. Parking & Logistics Operations

• O versee the management of multi-level basement parking, ensuring high uptime for automated parking systems and EV charging infrastructure.
• Optimize traffic flow and "Wayfinding" to ensure a frictionless entry/exit experience for tenants and the public.
• Manage loading bay logistics and "last-mile" delivery protocols for retail and office tenants.

5. Security & Life Safety

• D irect a comprehensive Integrated Security Strategy, combining physical guarding with advanced surveillance and biometric access control.
• Ensure 100% compliance with Fire Life Safety (FLS) regulations for mega-tall structures, including regular drills and stakeholder training.
• Develop and lead the Crisis Management and Emergency Response protocols for the entire precinct.

6. ICT Operation & Smart Precinct Management

• Oversee the precinct high-speed fiber backbone, 5G integration and public/tenant wi-fi networks to ensure seamless connectivity.
• Manage the integration and maintenance of the Internet of Things (IoT) sensors, digital platform and the command & control centre (CCC).
• Ensure robust cybersecurity protocols are in place to protect building automation systems from external threats and manage tenant data in compliance with PDPA.
• Lead the business continuity plan (BCP) for all IT services ensuring 24/7 uptime for critical digital touchpoints (e.g. digital signage, wayfinding, apps.