Head of Mall / Retail Centre Operations

Fuku; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

Fuku by Momofuku in Kuala Lumpur is seeking a Senior Operations Leader to oversee two premier luxury outlets, reporting to top executives. You will manage daily facilities, engineering, and M&E operations across sites, while shaping strategic direction for building systems and asset care.

Leads a 24-person team, drives multi-million ringgit budgets, and ensures top-tier safety and regulatory compliance, with bi-weekly travel to Johor as needed.

Qualifications

• Education required: Bachelor's in Engineering, Facilities Management, or related field.
• Proven track record leading large-scale commercial or retail property operations.
• Deep knowledge of M&E infrastructure, building management systems, and safety compliance.
• Experience managing multi-million ringgit budgets and cost containment.
• Vendor management and enforcing safety standards.

Responsibilities

• Spearhead Site Operations: Oversee daily facilities management, engineering, and M&E operations across destinations.
• Provide Technical Leadership: Set strategic direction for building systems, infrastructure management, and asset care.
• Lead High‑Performing Teams: Mentor, empower, and direct a dedicated team of 24 professionals.
• Drive Financial Efficiency: Manage multi-million ringgit budgets, optimizing costs while maintaining premium standards.
• Ensure Safety & Readiness: Champion top‑tier emergency response protocols and strict regulatory compliance.
• Foster Key Partnerships: Build strong relationships with high‑end luxury brands, government authorities, and key contractors.

Skills

Executive leadership

Budget management

Vendor management

Facilities operations

Safety compliance

Education

Bachelor’s degree in Engineering / Facilities Management

Tools

BMS platforms

Job description

Lead high-profile operations for Malaysia’s premier luxury outlet destinations, reporting directly to the President & COO, and transform regional retail experiences.

Why You Should Apply

• Command Operational Excellence: Oversee two iconic, premier luxury retail landmarks.
• High-Impact C‑Suite Visibility: Work closely with top leadership to shape executive-level strategy.
• Strategic Autonomy: Drive multi-site commercial growth and operational direction with full accountability.

What You Will Do

• Spearhead Site Operations: Oversee daily facilities management, engineering, and M&E operations across destinations.
• Provide Technical Leadership: Set strategic direction for building systems, infrastructure management, and asset care.
• Lead High‑Performing Teams: Mentor, empower, and direct a dedicated team of 24 professionals.
• Drive Financial Efficiency: Manage multi-million ringgit budgets, optimizing costs while maintaining premium standards.
• Ensure Safety & Readiness: Champion top‑tier emergency response protocols and strict regulatory compliance.
• Foster Key Partnerships: Build strong relationships with high‑end luxury brands, government authorities, and key contractors.

Experience You Need

• Education: Bachelor’s degree in Engineering, Facilities Management, or a related field.
• Industry Experience: Proven track record leading large‑scale commercial or retail property operations.
• Technical Expertise: Deep knowledge of complex M&E infrastructure, building management systems, and safety compliance.
• Financial Acumen: Demonstrated success in multi‑million ringgit budget management and strategic cost containment.
• Vendor & Safety Management: Strong history of driving vendor accountability and enforcing world‑class safety standards.

Nice to Have

• Experience scaling operations across multi‑site commercial property portfolios.

About the Company

• A joint‑venture leader in luxury outlet destinations, renowned for setting international standards in retail and guest experience.

Work Arrangement & Benefits

• Location: Based in Kuala Lumpur with regular bi‑weekly travel to Johor.
• Hours: Standard weekday schedule with strategic weekend operational coverage as needed.