Chief, Investment Core Tech Operations

Tentacle Tech; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tentacle Tech is seeking a Head of Investment Core Technology Services to lead an offshore application support team, coordinating with business users in Singapore, technology teams, and external vendors. The role is critical for safeguarding the stability and performance of front-to-back trading applications in a high-availability setting.

You will drive incident management, process improvements, and automation initiatives while ensuring compliance with internal policies and regulatory

Qualifications

• 10+ years in mission-critical financial services/app support
• 5+ years leading offshore application support teams
• Proven track record in incident/problem management and service delivery in high-availability environments
• Strong stakeholder and vendor management and communication skills
• Knowledge of ITIL, change and release management; familiarity with Microsoft/Linux environments
• Understanding of SQL, APIs, middleware, batch processing and scripting/automation

Responsibilities

• Lead offshore application support team with defined procedures and SLAs
• Oversee incident, problem and service requests with root cause analysis
• Monitor application health and ensure batch processes run within windows
• Serve as primary tech contact for Singapore-based business users and vendors
• Manage vendors and service providers; coordinate upgrades and troubleshooting
• Drive automation, monitoring, and dashboards to improve reliability and reduce risk
• Support audits and participate in disaster recovery exercises

Skills

Leadership

Stakeholder management

ITIL

SQL

APIs

Middleware

Tools

Microsoft platforms

Linux platforms

Job description

Tentacle Tech is seeking a Head of Investment Core Technology Services to lead an offshore application support team, coordinating with business users in Singapore, technology teams, and external vendors. The role is critical for safeguarding the stability and performance of front-to-back trading applications in a high-availability setting.

You will drive incident management, process improvements, and automation initiatives while ensuring compliance with internal policies and regulatory