Channel Renewals Specialist / Malaysia

CGS Immersive; Kuala Lumpur; On-site; MYR 72,000 - 110,000; Full time

Job summary

CGS Immersive in APAC is seeking a Channel Renewals Specialist – Mandarin to act as the primary liaison between clients and partners, guiding renewal opportunities and leveraging predictive analytics for proactive engagement.

The role emphasizes proactive partner support, renewal tracking, reporting, and ensuring successful renewal completion across APAC operating hours.

Qualifications

• Two (2) years of experience in a sales or renewals role.
• Ability to communicate clearly in English and Mandarin, both spoken and written.
• Availability to support APAC business hours.

Responsibilities

• Provide proactive support to partners, including guidance through renewal opportunities.
• Perform administrative and reporting tasks: track renewal progress and document activities.
• Direct partners to complete renewals, use predictive analytics, and manage action items and follow-ups.

Skills

Communication in English and Mandarin

Customer relationship building

Strategic thinking

Tools

Google Workspace

MS Word

Salesforce CRM

Job description

Channel Renewals Specialist – APAC (Mandarin).

Full time -Permanent Position

APAC Region

Job Role:

The Channel Renewal Specialist will serve as the primary point of contact between the client and its partners, focused on building strong relationships and driving engagement within the product ecosystem. Your role is to guide partners through the renewal process by providing proactive support and using predictive analytics to identify new opportunities.

Responsibilities:

• To provide proactive support to our client’s partners. Support will include multiple categories ranging from assisting a partner in reviewing upcoming renewal opportunities to coaching and supporting them on the renewal process (detailed training will be provided).
• To provide administrative functions and reporting activities as required. These include tracking and reporting renewal progress, recording partner renewal activities accomplished, reporting on key positive accomplishments, and documenting issues with recommendations.
• To provide clear direction for our client’s partners to accomplish certain tasks. These include identifying upcoming renewals, certifying renewal completion, entering partners’ renewals in our client’s portal, utilizing the client’s predictive analytics for upcoming opportunities, developing action item lists for follow-up, tracking the status of partners’ progress against the action item lists, and documenting the status of each partner.

Qualifications:

• Two (2) years of experience, preferably in a sales or renewals position.
• The ability to clearly communicate on the telephone in English and Mandarin and demonstrate excellent writing/communication skills in both languages.
• Full availability to support operations during APAC business hours (Philippine Standard Time).
• Proficient in the Google Workspace ecosystem, including Gmail, Docs, and Sheets.
• Accurate and efficient data entry skills.
• Proficient in MS Office, specifically Word and professional email platforms.
• Dedicated to maintaining the highest standards of customer satisfaction while engaging and enabling strategic partners.
• Proven ability to cultivate productive, high-impact relationships with partners, sales organizations, and leadership teams.
• Proven ability to think strategically, identify long-term goals, and implement effective solutions.
• Prior experience with Salesforce CRM is a desirable asset.
• Previous exposure to the IT industry is a plus.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

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