Channel Renewals Specialist

CGS (Computer Generated Solutions); Malaysia; On-site; MYR 70,000 - 110,000; Full time

Job summary

CGS is seeking a Channel Renewal Specialist for the APAC region, based in Malaysia, with fluency in Japanese and English. The role focuses on guiding partners through renewals, providing proactive support, and leveraging predictive analytics to identify new opportunities.

You will coordinate renewal activities, document progress, and collaborate with sales teams to optimize outcomes. The position requires 2 years in a renewals or sales role, Japanese language certification, and full availability

Qualifications

• 2 years of experience in sales/renewals or a related role.
• Japanese Business Language Certificate is mandatory.
• Fluent in English and Japanese, with strong written communication.
• Available to support APAC business hours (Philippine Standard Time).
• Proficient with Google Workspace (Gmail, Docs, Sheets) and MS Office.
• Accurate data entry and attention to detail.
• Familiarity with Salesforce CRM is a plus.
• Experience in IT industry is advantageous.

Responsibilities

• Serve as primary contact between clients and partners to drive renewals and engagement.
• Provide proactive renewal support and guidance to partners through the renewal process.
• Perform administrative functions including tracking renewal progress and reporting on activities.

Skills

English proficiency

Japanese proficiency

Customer relationship

Data entry

Google Workspace

MS Office

Tools

Salesforce CRM

Google Workspace

MS Office

Job description

Channel Renewals Specialist - APAC (Japanese).

Full time - Permanent Position

APAC Region - Malaysia

Job Role:

The Channel Renewal Specialist will serve as the primary point of contact between the client and its partners, focused on building strong relationships and driving engagement within the product ecosystem. Your role is to guide partners through the renewal process by providing proactive support and using predictive analytics to identify new opportunities.

Responsibilities:

• To provide proactive support to our client's partners. Support will include multiple categories ranging from assisting a partner in reviewing upcoming renewal opportunities to coaching and supporting them on the renewal process (detailed training will be provided).
• To provide administrative functions and reporting activities as required. These include tracking and reporting renewal progress, recording partner renewal activities accomplished, reporting on key positive accomplishments, and documenting issues with recommendations.
• To provide clear direction for our client's partners to accomplish certain tasks. These include identifying upcoming renewals, certifying renewal completion, entering partners' renewals in our client's portal, utilizing the client's predictive analytics for upcoming opportunities, developing action item lists for follow-up, tracking the status of partners' progress against the action item lists, and documenting the status of each partner.

Qualifications:

• Two (2) years of experience, preferably in a sales or renewals position.
• Japanese Business Language Certificate (Mandatory).
• The ability to clearly communicate on the telephone in English and Japanese and demonstrate excellent writing/communication skills in both languages.
• Full availability to support operations during APAC business hours (Philippine Standard Time).
• Proficient in the Google Workspace ecosystem, including Gmail, Docs, and Sheets.
• Accurate and efficient data entry skills.
• Proficient in MS Office, specifically Word and professional email platforms.
• Dedicated to maintaining the highest standards of customer satisfaction while engaging and enabling strategic partners.
• Proven ability to cultivate productive, high-impact relationships with partners, sales organizations, and leadership teams.
• Proven ability to think strategically, identify long-term goals, and implement effective solutions.
• Prior experience with Salesforce CRM is a desirable asset.
• Previous exposure to the IT industry is a plus.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

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