Channel Development – Onboarding, Training & Partner Relationship Management (Enterprise Business)

Menara Maxis; Malaysia; On-site; MYR 110,000 - 170,000; Full time

Job summary

Menara Maxis in Malaysia seeks a dynamic channel development professional to accelerate partner onboarding, enablement and engagement. You will drive onboarding journeys, coordinate training across formats, and manage campaigns and communications with partners to ensure rapid activation and ongoing value delivery.

Collaborating with IT, Product, Marketing and Legal, you will track milestones, maintain partner content, and report key metrics to the Head of Channel Development, helping Maxis

Responsibilities

• Execute the structured onboarding journey for newly recruited partners — company and product induction, systems/tools access setup, and compliance briefing.
• Plan, schedule and deliver product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats.
• Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions.
• Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk and coordinating with internal teams.
• Coordinate with Customer Service, Product, Marketing and IT to track and report onboarding, training, campaign and support metrics.

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical?

1. Partner Onboarding & Enablement Execute the structured onboarding journey for newly recruited partners — company and product induction, systems/tools access setup, and compliance briefing. Coordinate onboarding logistics with IT, Product and Legal to ensure timely partner activation. Track onboarding milestones and time-to-first-sale, identifying and resolving bottlenecks in the process. Maintain and update onboarding materials (including presentations), checklists and partner portal content.
2. Training & Capability Development Plan, schedule and deliver (or coordinate delivery of) product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats. Maintain training curriculum content and partner certification tracking, coordinating with Product and Marketing teams to keep materials current with new launches. Monitor training completion and certification status, following up with partners on gaps. Gather partner feedback on training and continuously improve content and delivery formats.
3. Partner Marketing Campaigns Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions. Coordinate with the Marketing team on campaign materials, collateral distribution and partner communications. Track and report on campaign performance — leads generated, campaign ROI and partner participation rates. Manage the partner communications calendar, including newsletters, product updates and promotional announcements.
4. Partner Relationship Management & Support Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk. Manage escalation handling for partner issues (sales, technical, billing), coordinating with relevant internal teams to ensure timely resolution. Conduct regular check-ins and relationship touchpoints with partners to maintain engagement and satisfaction. Maintain and update partner portal and self-service resources, including FAQs, tools and support materials.
5. Cross-Functional Collaboration & Reporting Coordinate with Customer Service, Product, Marketing and IT to ensure smooth, consistent partner support. Track and report onboarding, training, campaign and support metrics to the Head of Channel Development.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.