Channel Development – Onboarding, Training & Partner Relationship Management (Enterprise Business)

Menara Maxis; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Menara Maxis is seeking a role focused on onboarding, enabling partners, and coordinating training and campaigns in Kuala Lumpur. You will manage partner onboarding, training delivery, marketing campaigns, and day-to-day partner support while collaborating with IT, Product, Marketing and Legal teams.

The position offers a fast-paced, collaborative environment and opportunities to drive partner success. As a key point of contact, you will track milestones, ensure timely activation, and contribute

Responsibilities

• Partner onboarding & enablement for new partners, coordinating induction, systems access and compliance briefing.
• Plan, schedule and deliver product, solution-selling, systems and compliance training for partners.
• Plan and execute partner marketing campaigns, co-branded activities and lead-generation programmes.
• Serve as day-to-day channel partner helpdesk contact and manage escalation handling.
• Coordinate with cross-functional teams to track onboarding, training, campaigns and support metrics.

Job description

**Are you ready to get ahead in your career?*** We want to empower you to turn your ambitions into achievements.* We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.* Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.* To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.**Why does this job exist and why is it critical?****1. Partner Onboarding & Enablement*** Execute the structured onboarding journey for newly recruited partners — company and product induction, systems/tools access setup, and compliance briefing.* Coordinate onboarding logistics with IT, Product and Legal to ensure timely partner activation.* Track onboarding milestones and time-to-first-sale, identifying and resolving bottlenecks in the process.* Maintain and update onboarding materials (including presentations), checklists and partner portal content.**2. Training & Capability Development*** Plan, schedule and deliver (or coordinate delivery of) product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats.* Maintain training curriculum content and partner certification tracking, coordinating with Product and Marketing teams to keep materials current with new launches.* Monitor training completion and certification status, following up with partners on gaps.* Gather partner feedback on training and continuously improve content and delivery formats.**3. Partner Marketing Campaigns*** Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions.* Coordinate with the Marketing team on campaign materials, collateral distribution and partner communications.* Track and report on campaign performance — leads generated, campaign ROI and partner participation rates.* Manage the partner communications calendar, including newsletters, product updates and promotional announcements.**4. Partner Relationship Management & Support*** Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk.* Manage escalation handling for partner issues (sales, technical, billing), coordinating with relevant internal teams to ensure timely resolution.* Conduct regular check-ins and relationship touchpoints with partners to maintain engagement and satisfaction.* Maintain and update partner portal and self-service resources, including FAQs, tools and support materials.**5. Cross-Functional Collaboration & Reporting*** Coordinate with Customer Service, Product, Marketing and IT to ensure smooth, consistent partner support.* Track and report onboarding, training, campaign and support metrics to the Head of Channel Development.**What’s next?*** Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.* Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.