Change Management Specialist

Guidelines on Tranglo’s look and feel; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Guidelines on Tranglo’s look and feel in Kuala Lumpur is seeking a Change & Release Manager to assess CRs, validate impacts, and coordinate readiness for deployment.

You will lead cross-functional collaboration with Product, Technology, Risk, Compliance, and Operations, defining go-live criteria, overseeing testing, and ensuring rollback plans. 2–5 years in CR/Release and ITIL familiarity preferred.

Qualifications

• Strong hands-on experience managing Change Requests (CRs), new releases, and production hotfixes.
• Proven ability to manage production deployments without service disruption.
• Experience handling emergency changes and expedited release approvals.
• Familiarity with ITIL-based frameworks (Incident, Problem, Change Management).
• Experience managing Severity 1/Critical incidents and performing structured impact assessments.

Responsibilities

• Review, validate, and assess Change Requests (CRs) before development approval.
• Conduct detailed impact analysis (technical, financial, operational, compliance).
• Collaborate with Product, Technology, Risk, Compliance, and Operations for feasibility and risk assessment.
• Define go-live readiness criteria and deployment checklists; ensure testing (SIT/UAT/regression) is completed.
• Mitigate operational risks and financial exposure prior to production deployment.
• Secure stakeholder sign-off for all changes.
• Govern release scheduling and oversee production deployment; ensure rollback plans and emergency release docs.
• Monitor post-deployment performance and stability during hypercare; manage incidents and RCA.
• Maintain audit trails and change documentation for compliance purposes.

Skills

Change Request management

Release management

ITIL knowledge

Problem management

Documentation discipline

Stakeholder management

Cross-functional collaboration

Tools

JIRA

ServiceNow

Zendesk

API documentation reading

Job description

Department:Product Operations (ProdOps)

Department:Product Operations (ProdOps)

Role and Responsibilities

Change Request (CR) Assessment & Risk Analysis

• Review, validate, and assess Change Requests (CRs) before development approval.
• Conduct detailed impact analysis (technical, financial, operational, compliance).
• Collaborate with Product, Technology, Risk, Compliance, and Operations for feasibility and risk assessment.

Quality Assurance & Go-Live Readiness

• Define comprehensive go-live readiness criteria and deployment checklists.
• Ensure all necessary testing, including SIT, UAT, regression testing, and financial validation, is completed.
• Mitigate operational risks and financial exposure prior to production deployment.
• Secure stakeholder sign-off for all changes.

Release Execution & Post-Deployment Management

• Govern release scheduling and oversee production deployment.
• Ensure comprehensive rollback plans and emergency release documentation are in place.
• Monitor post-deployment performance and stability, including managing the hypercare period.

Production Incident & Problem Management

• Classify and prioritize all production issues (Critical/High/Medium/Low).
• Lead the approval process for hotfixes and expedited change governance.
• Oversee Root Cause Analysis (RCA) and drive long-term preventive action planning and recurring defect remediation.

Audit & Documentation

• Maintain a complete audit trail and change documentation for compliance purposes.

Qualifications and Requirements

• Strong hands-on experience managing Change Requests (CRs), new releases, and production hotfixes.
• Proven ability to manage production deployments without service disruption.
• Experience handling emergency changes and expedited release approvals.
• Familiarity with ITIL-based frameworks (Incident, Problem, Change Management).
• Experience managing Severity 1/Critical incidents and performing structured impact assessments (technical, operational, financial).
• Strong understanding of production versus staging environments.
• Knowledge of rollback planning and mitigation strategies.
• Strong documentation discipline (change logs, release notes, audit trail).
• High accountability and ownership mindset.
• Preferably 2–5 years of relevant experience.

Added Advantage:

• Experience in cross-border remittance or money transfer platforms.
• Familiarity with API integrations and batch processing.
• Experience with JIRA, ServiceNow, Zendesk, or similar ticketing tools.
• Ability to read API documentation and understand payload structure.
• SQL knowledge for basic transaction validation queries.
• Experience working closely with DevOps teams.