Change Management Specialist

Tranglo; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tranglo is seeking an experienced Change/Release Manager to review change requests, perform impact analyses, and coordinate cross-functional teams for safe production deployments.

You will define go-live criteria, ensure thorough testing and risk mitigation, and manage post-deployment stability during hypercare. Prior experience with ITIL processes and strong documentation is essential.

Qualifications

• Strong hands-on experience managing Change Requests, releases and production hotfixes.
• Experience with ITIL-based Incident, Problem and Change management.
• Experience handling Severity 1/Critical incidents and impact assessments.
• Familiarity with cross-border remittance or money transfer platforms is a plus.

Responsibilities

• Review and validate change requests before development approval.
• Conduct impact analyses across technical, financial, operational and compliance areas.
• Collaborate with Product, Technology, Risk, Compliance and Operations for feasibility and risk.
• Define go-live readiness criteria and deployment checklists.
• Oversee release scheduling, production deployment and post-deployment monitoring.
• Lead RCA and preventive action planning for recurring defects.

Skills

CR management

Production deployments

ITIL processes

Ticketing tools

API integration reading

SQL queries

DevOps collaboration

Tools

JIRA

ServiceNow

Zendesk

Job description

Preferably 2–5 years of relevant experience.

Role and Responsibilities

Review, validate, and assess Change Requests (CRs) before development approval.

Conduct detailed impact analysis (technical, financial, operational, compliance).

Collaborate with Product, Technology, Risk, Compliance, and Operations for feasibility and risk assessment.

Quality Assurance & Go-Live Readiness

Define comprehensive go-live readiness criteria and deployment checklists.

Ensure all necessary testing, including SIT, UAT, regression testing, and financial validation, is completed.

Mitigate operational risks and financial exposure prior to production deployment.

Secure stakeholder sign-off for all changes.

Release Execution & Post-Deployment Management

Govern release scheduling and oversee production deployment.

Ensure comprehensive rollback plans and emergency release documentation are in place.

Monitor post-deployment performance and stability, including managing the hypercare period.

Production Incident & Problem Management

Classify and prioritize all production issues (Critical/High/Medium/Low).

Lead the approval process for hotfixes and expedited change governance.

Oversee Root Cause Analysis (RCA) and drive long-term preventive action planning and recurring defect remediation.

Audit & Documentation

Maintain a complete audit trail and change documentation for compliance purposes.

Qualifications and Requirements

Strong hands-on experience managing Change Requests (CRs), new releases, and production hotfixes.

Proven ability to manage production deployments without service disruption.

Experience handling emergency changes and expedited release approvals.

Familiarity with ITIL-based frameworks (Incident, Problem, Change Management).

Experience managing Severity 1/Critical incidents and performing structured impact assessments (technical, operational, financial).

Strong understanding of production versus staging environments.

Knowledge of rollback planning and mitigation strategies.

Strong documentation discipline (change logs, release notes, audit trail).

High accountability and ownership mindset.

Preferably 2–5 years of relevant experience.

Added Advantage:

Experience in cross-border remittance or money transfer platforms.

Familiarity with API integrations and batch processing.

Experience with JIRA, ServiceNow, Zendesk, or similar ticketing tools.

Ability to read API documentation and understand payload structure.

SQL knowledge for basic transaction validation queries.

Experience working closely with DevOps teams.