Change Management Lead

Misc Group; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 300,000; Full time

Job summary

MISC Group’s MISC Marine division seeks an experienced Change Management lead on a 2-year contract to steer organizational change for a major ERP/digital transformation. You will design and execute the change framework, build readiness, and drive adoption across cross-functional teams.

The role focuses on communication, training, stakeholder alignment, and governance to ensure a smooth deployment. Prior maritime/logistics experience is an added advantage and this is a demanding, high-impact

Qualifications

• Minimum 8 years' experience in organizational change management, business transformation, or related fields.
• Proven track record leading change management for large ERP/digital transformation projects.
• Experience in developing communications, training, stakeholder engagement, and business readiness programs.
• Strong cross-functional stakeholder management across multiple business units.

Responsibilities

• Develop and execute change management strategy, framework, and roadmap.
• Establish readiness requirements and actions to support transformation.
• Integrate change deliverables into the overall project plan and timeline.
• Lead stakeholder engagement, workshops, and leadership briefings to drive adoption.
• Create training strategies, plans, and learning roadmaps for users.
• Monitor business readiness and adoption metrics post-implementation.
• Provide governance, reporting, and updates on change progress.

Skills

Change management

Stakeholder management

Project management

Communication

Training delivery

Education

Bachelor's Degree in Business Administration

Prosci Change Management Certification

PMP/PRINCE2 Certification

Tools

MS Office

MS Project

SharePoint

Job description

This role resides under MISC Marine (the Integrated Marine Services arm of MISC Group) and a 2-Years Contract role

Key Accountabilities

• Develop and execute the project change management strategy, framework, and implementation roadmap.
• Establish change management plans aligned with project objectives, milestones, and deployment schedules.
• Identify organizational readiness requirements and define actions to support successful transformation.
• Ensure change management deliverables are integrated into the overall project plan.

2. Stakeholder Engagement & Change Leadership

• Identify and assess impacted stakeholder groups across the organization.
• Develop stakeholder engagement strategies to build awareness, alignment, and support for the change initiative.
• Establish and manage a network of business champions and change agents to support change adoption.
• Facilitate workshops, engagement sessions, and leadership briefings to drive organizational commitment.

3. Change Impact Assessment

• Lead assessments to evaluate the impacts of process, system, role, organizational, and policy changes.
• Work with business and project teams to identify potential resistance, risks, and adoption barriers.
• Develop mitigation plans to address business disruption and stakeholder concerns.
• Monitor and manage change-related risks throughout the project lifecycle.

4. Communication Management

• Develop and implement comprehensive communication plans to support project objectives.
• Prepare key project messages, announcements, presentations, newsletters, and awareness materials.
• Ensure timely, consistent, and transparent communication across all stakeholder groups.
• Measure communication effectiveness and adjust strategies where necessary.

5. Training & Capability Development

• Develop training strategies, training plans, and learning roadmaps for impacted users.
• Coordinate training development, scheduling, logistics, and delivery activities.
• Ensure users possess the knowledge and capabilities required to operate effectively in the new environment.
• Monitor training completion, effectiveness, and competency levels.

6. Business Readiness & User Adoption

• Define and monitor business readiness criteria prior to deployment and go-live.
• Assess organizational preparedness for transition to new systems and business processes.
• Monitor adoption indicators and user engagement metrics post-implementation.
• Develop and execute adoption improvement initiatives where gaps are identified.

7. Post Go-Live Change Support

• Lead change stabilization and user adoption activities during hypercare and post go-live phases.
• Gather user feedback and identify issues impacting adoption and business performance.
• Work with project teams, support teams, and business leaders to resolve resistance and transition challenges.
• Support benefits realization tracking and sustainment initiatives following implementation.

8. Governance & Reporting

• Establish change management governance structures, reporting frameworks, and performance metrics.
• Provide regular updates on change readiness, stakeholder engagement, training progress, and adoption performance.
• Present change management progress and recommendations to project governance forums and steering committees.
• Ensure change management documentation and project records are maintained in accordance with governance requirements.

9. People Development

• Promote a culture of continuous improvement, collaboration, and adaptability across the organization.
• Coach change champions, business stakeholders, and leaders on effective change leadership practices.
• Support capability development in organizational change management and transformation disciplines.

10. Vision & Mission

• Support and contribute to the successful realization of MISC Marine's digital transformation strategy, operational excellence objectives, and long-term organizational sustainability.

EXPERIENCE

• Minimum 8 years' experience in organizational change management, business transformation, project management, or related disciplines.
• Proven experience leading change management workstreams for large-scale ERP, digital transformation, or enterprise-wide system implementation projects.
• Experience developing and executing communication, training, stakeholder engagement, and business readiness programs.
• Strong experience managing cross-functional stakeholders across multiple business units.
• Experience in maritime, logistics, energy, or other asset-intensive industries is an added advantage.

QUALIFICATIONS

• Bachelor's Degree in Business Administration, Human Resources, Communications, Psychology, Organizational Development, Management, Information Systems, or related discipline.
• Professional certification in Change Management (Prosci, APMG Change Management, CCMP, or equivalent) is an added advantage.
• Project Management certification (PMP, PRINCE2, or equivalent) is an added advantage.