Executive Change Management

Misc Group; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

MISC Group, through MISC Marine, is seeking a Change Management professional for a 2-year contract to support the transformation program. The role involves coordinating change management plans, communications, and training activities across multiple business units.

The incumbent will assist in readiness assessments, tracking milestones, and maintaining project documentation while ensuring stakeholder engagement and smooth user adoption throughout the lifecycle.

Qualifications

• Bachelor's degree in business, HR, communications or related field.
• Certification in Change Management, Training & Development, Communications, or Project Management is an added advantage.

Responsibilities

• Assist in executing the change management strategy and plans.
• Coordinate change management activities across business functions and project workstreams.
• Support training activities including scheduling, logistics, and participant management.
• Prepare change management progress and training dashboards for governance.
• Track readiness activities and identify adoption gaps.
• Support communications campaigns and stakeholder engagement sessions.

Skills

Change management

Communications

Training coordination

Project administration

HR development

Education

Bachelor's Degree in Business Administration, Human Resources, Communications, Organizational Development, Education, Management, Information Systems, or related discipline

Job description

This role resides under MISC Marine (the Integrated Marine Services arm of MISC Group) and a 2-Years Contract role

Key Accountabilities

1. Change Management Support

• Support the Change Management Lead in the execution of the project's change management strategy and plans.
• Assist in coordinating change management activities across business functions and project workstreams.
• Support tracking and monitoring of change management deliverables, milestones, and action plans.
• Maintain change management documentation, logs, and project records.

2. Communication & Stakeholder Engagement

• Prepare and distribute project communications including announcements, newsletters, FAQs, intranet content, presentations, posters, and awareness materials.
• Support the execution of communication campaigns to ensure stakeholders remain informed throughout the project lifecycle.
• Coordinate communication activities across multiple stakeholder groups and business units.
• Gather stakeholder feedback and help identify communication gaps, concerns, and areas requiring additional engagement.
• Support stakeholder engagement sessions, town halls, workshops, and project roadshows.
• Coordinate project training activities including scheduling, logistics, venue arrangements, and participant management.
• Maintain training calendars, attendance records, and training completion reports.
• Support the development of training materials, quick reference guides, user manuals, e-learning materials, and knowledge articles.
• Coordinate with business SMEs, functional consultants, and vendors during training preparation and delivery.
• Monitor training participation, effectiveness, and user readiness.
• Support training evaluations and continuously improve learning materials based on feedback received.

4. Business Readiness Support

• Assist in conducting business readiness assessments and user preparedness surveys.
• Track readiness activities and support closure of identified readiness gaps.
• Support coordination of business champions and change agents across departments.
• Assist in monitoring user adoption and engagement activities prior to go-live.
• Support hypercare and post go-live adoption activities.
• Coordinate collection of user feedback, adoption challenges, and training-related issues.
• Assist in managing support communications, issue tracking, and user guidance during the stabilization period.
• Monitor adoption metrics and prepare reports on training effectiveness and user engagement.
• Support refresher training sessions and knowledge reinforcement activities where required.

6. Project Reporting & Administration

• Prepare change management progress reports, communication reports, training dashboards, and status updates.
• Track key performance indicators related to communication effectiveness, training completion, and user readiness.
• Maintain project repositories and ensure change management documentation remains updated and auditable.
• Support the preparation of materials for project governance and steering committee meetings.

7. People Development

• Promote awareness and understanding of project changes among employees and stakeholders.
• Support initiatives that encourage user participation, collaboration, and engagement throughout the transformation.
• Foster a positive attitude towards change and continuous improvement.

8. Vision & Mission

• Support the successful delivery of MISC Marine's transformation initiatives through effective communication, training, stakeholder engagement, and user adoption activities.

EXPERIENCE

• Minimum 3-5 years' experience in change management, communications, training coordination, project administration, HR development, learning and development, or related functions.
• Experience supporting ERP, digital transformation, or enterprise system implementation projects is an advantage.
• Experience coordinating training programs, stakeholder engagement activities, or communication initiatives.
• Familiarity with organizational change management practices and project governance frameworks is preferred.
• Experience in maritime, logistics, energy, or other operational industries would be an added advantage.

QUALIFICATIONS

• Bachelor's Degree in Business Administration, Human Resources, Communications, Organizational Development, Education, Management, Information Systems, or related discipline.
• Certification in Change Management, Training & Development, Communications, or Project Management is an added advantage.