Bilingual ITSM Change & CAB Coordinator

Net2Source (N2S); Selangor; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a Dedicated Change Coordinator to manage CAB governance, facilitate communications among change requestors, project teams, and implementers, and chair weekly CAB meetings. You will assess and categorize CRs using the ITSM tool, ensure timely impact analyses, track RFCs through implementation, document decisions, and generate reports in Power BI to monitor SLAs and KPIs.

Fluency in English and Mandarin is required; experience with CapitaLand processes is a plus; this is a

Responsibilities

• Performing a role of Dedicated Change Coordinator (Bilingual in English/Mandarin) and develop and maintain Change Advisory Board (CAB) governance documents (process, roles & responsibilities).
• Facilitate communications amongst change requestors, project teams, implementers and the CAB.
• Schedule, facilitate, and moderate weekly CAB meetings.
• Perform assessment, categorization, and assignment of all incoming Change Requests (CRs) using the Client provided ITSM tool
• Ensuring timely and complete impact analysis and implementation planning by assigned engineers.
• Consolidate and present change requests and impact assessments to the CAB for review. Change Request Log and Impact Assessments
• Track the implementation of CAB decisions and address any roadblocks.
• Maintain order and ensure all viewpoints are considered before CAB.
• Document CAB decisions and action items effectively
• Distribute CAB minutes and action items to all stakeholders.
• Maintain a historical record of all CAB activities and decisions in a designated repository identified by CapitaLand.
• Review all RFCs in the Change Technical and Quality Review phase
• Organizes & participates in chairing of CAB meetings.
• Reviews approval responses and moves RFCs to implementation phase.
• Performs PCR of all failed Changes and executes appropriate follow-up actions.
• Coordinate for all the activities in case of Emergency Changes.
• Makes recommendations for Process Improvement activities and (where approved) drives this through to implementation.
• Ensures adherence to the Change Management process
• Clear understanding of SLAs and KPIs associated with Change management
• Customer support towards the change workflow till the RFC closure
• Reporting and analysis skills in ITSM tool and power BI reporting.

Job description

Jora Malaysia is seeking a Dedicated Change Coordinator to manage CAB governance, facilitate communications among change requestors, project teams, and implementers, and chair weekly CAB meetings. You will assess and categorize CRs using the ITSM tool, ensure timely impact analyses, track RFCs through implementation, document decisions, and generate reports in Power BI to monitor SLAs and KPIs.

Fluency in English and Mandarin is required; experience with CapitaLand processes is a plus; this is a