Centre Operations Leader — GHPO & JPO (M&E & Facilities)

Genting Simon Sdn Bhd; Genting Highlands; On-site; MYR 180,000 - 240,000; Full time

Job summary

Genting Simon Sdn Bhd is seeking a Head of Centre Operations for Genting Highlands Premium Outlets (GHPO), with oversight of Johor Premium Outlets (JPO). You will lead daily operations, engineering, and M&E functions, ensuring efficient, compliant, and cost-conscious centre management across both sites.

The role requires strong leadership, budget experience, and technical knowledge of building services, with travel to JPO as needed.

Qualifications

• Bachelor's degree in Engineering, Facilities Management, Property Management, Business Administration, or a related discipline.
• Strong management capabilities, with proven experience in budget preparation, cost control, expenditure monitoring, and operational planning.
• Sound technical knowledge of building services, M&E systems, facilities maintenance, and relevant safety and regulatory requirements.
• Experience in budget preparation, cost control, expenditure monitoring, and operational planning is essential.
• Demonstrated ability to manage contractors, service providers, maintenance teams, and multiple stakeholders effectively.
• Strong leadership, analytical, problem-solving, communication, and organisational skills.
• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

Responsibilities

• Lead and oversee the daily operations, engineering, and M&E functions of GHPO, while providing operational and technical oversight for JPO.
• Ensure all centre management and operational activities are carried out efficiently and in compliance with company policies, procedures, safety standards, and regulatory requirements.
• Oversee the maintenance, repair, and performance of building facilities, M&E systems, and other technical infrastructure to ensure operational reliability and cost efficiency.
• Prepare and manage annual operating budgets, monitor expenditure, implement cost-control measures, and ensure expenses remain within approved budgets.
• Review operational costs, maintenance contracts, and service provider performance to identify opportunities for cost optimisation and improved efficiency.
• Liaise with tenants, consultants, contractors, service providers, relevant authorities, and internal departments on engineering, M&E, maintenance, and centre management matters.
• Conduct regular inspections and audits of the centres to identify potential risks, maintenance issues, safety hazards, and areas for improvement, and ensure timely corrective action.
• Develop, review, and implement preventive maintenance programmes and emergency response procedures. Coordinate annual emergency evacuation drills with the relevant authorities.
• Ensure that outsourced personnel, contractors, and maintenance teams comply with the company's requirements on workplace safety, health, and operational standards.
• Coordinate closely with other operating units and relevant stakeholders to ensure smooth operations and consistent service standards across GHPO and JPO Centres.
• Report major operational, technical, financial, or safety issues to management, providing appropriate recommendations and corrective action plans.
• Undertake other duties and assignments as directed by management.

Skills

Leadership

Analytical

Problem solving

Communication

Organisational skills

Budgeting

Education

Bachelor's degree in Engineering/Facilities Management/Property Management/Business Administration

Tools

MS Office

Job description

Genting Simon Sdn Bhd is seeking a Head of Centre Operations for Genting Highlands Premium Outlets (GHPO), with oversight of Johor Premium Outlets (JPO). You will lead daily operations, engineering, and M&E functions, ensuring efficient, compliant, and cost-conscious centre management across both sites.

The role requires strong leadership, budget experience, and technical knowledge of building services, with travel to JPO as needed.