Head of Centre Operations (Genting Highlands Premium Outlets)

Genting Simon Sdn Bhd; Genting Highlands; On-site; MYR 180,000 - 240,000; Full time

Job summary

Genting Simon Sdn Bhd is seeking a Head of Centre Operations for Genting Highlands Premium Outlets (GHPO), with oversight of Johor Premium Outlets (JPO). You will lead daily operations, engineering, and M&E functions, ensuring efficient, compliant, and cost-conscious centre management across both sites.

The role requires strong leadership, budget experience, and technical knowledge of building services, with travel to JPO as needed.

Qualifications

• Bachelor's degree in Engineering, Facilities Management, Property Management, Business Administration, or a related discipline.
• Strong management capabilities, with proven experience in budget preparation, cost control, expenditure monitoring, and operational planning.
• Sound technical knowledge of building services, M&E systems, facilities maintenance, and relevant safety and regulatory requirements.
• Experience in budget preparation, cost control, expenditure monitoring, and operational planning is essential.
• Demonstrated ability to manage contractors, service providers, maintenance teams, and multiple stakeholders effectively.
• Strong leadership, analytical, problem-solving, communication, and organisational skills.
• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

Responsibilities

• Lead and oversee the daily operations, engineering, and M&E functions of GHPO, while providing operational and technical oversight for JPO.
• Ensure all centre management and operational activities are carried out efficiently and in compliance with company policies, procedures, safety standards, and regulatory requirements.
• Oversee the maintenance, repair, and performance of building facilities, M&E systems, and other technical infrastructure to ensure operational reliability and cost efficiency.
• Prepare and manage annual operating budgets, monitor expenditure, implement cost-control measures, and ensure expenses remain within approved budgets.
• Review operational costs, maintenance contracts, and service provider performance to identify opportunities for cost optimisation and improved efficiency.
• Liaise with tenants, consultants, contractors, service providers, relevant authorities, and internal departments on engineering, M&E, maintenance, and centre management matters.
• Conduct regular inspections and audits of the centres to identify potential risks, maintenance issues, safety hazards, and areas for improvement, and ensure timely corrective action.
• Develop, review, and implement preventive maintenance programmes and emergency response procedures. Coordinate annual emergency evacuation drills with the relevant authorities.
• Ensure that outsourced personnel, contractors, and maintenance teams comply with the company's requirements on workplace safety, health, and operational standards.
• Coordinate closely with other operating units and relevant stakeholders to ensure smooth operations and consistent service standards across GHPO and JPO Centres.
• Report major operational, technical, financial, or safety issues to management, providing appropriate recommendations and corrective action plans.
• Undertake other duties and assignments as directed by management.

Skills

Leadership

Analytical

Problem solving

Communication

Organisational skills

Budgeting

Education

Bachelor's degree in Engineering/Facilities Management/Property Management/Business Administration

Tools

MS Office

Job description

Head of Centre Operations (Genting Highlands Premium Outlets)

Working Location: Genting Highlands Premium Outlets (GHPO), with oversight of Johor Premium Outlets (JPO)

Job Responsibilities

Lead and oversee the daily operations, engineering, and M&E functions of GHPO, while providing operational and technical oversight for JPO.

Ensure all centre management and operational activities are carried out efficiently and in compliance with company policies, procedures, safety standards, and regulatory requirements.

Oversee the maintenance, repair, and performance of building facilities, M&E systems, and other technical infrastructure to ensure operational reliability and cost efficiency.

Prepare and manage annual operating budgets, monitor expenditure, implement cost-control measures, and ensure expenses remain within approved budgets.

Review operational costs, maintenance contracts, and service provider performance to identify opportunities for cost optimisation and improved efficiency.

Liaise with tenants, consultants, contractors, service providers, relevant authorities, and internal departments on engineering, M&E, maintenance, and centre management matters.

Conduct regular inspections and audits of the centres to identify potential risks, maintenance issues, safety hazards, and areas for improvement, and ensure timely corrective action.

Develop, review, and implement preventive maintenance programmes and emergency response procedures. Coordinate annual emergency evacuation drills with the relevant authorities.

Ensure that outsourced personnel, contractors, and maintenance teams comply with the company's requirements on workplace safety, health, and operational standards.

Coordinate closely with other operating units and relevant stakeholders to ensure smooth operations and consistent service standards across GHPO and JPO Centres.

Report major operational, technical, financial, or safety issues to management, providing appropriate recommendations and corrective action plans.

Undertake other duties and assignments as directed by management.

Job Requirements

Bachelor's Degree in Engineering, Facilities Management, Property Management, Business Administration, or a related discipline.

Strong management capabilities, with proven experience in budget preparation, cost control, expenditure monitoring, and operational planning.

Sound technical knowledge of building services, M&E systems, facilities maintenance, and relevant safety and regulatory requirements.

Experience in budget preparation, cost control, expenditure monitoring, and operational planning is essential.

Demonstrated ability to manage contractors, service providers, maintenance teams, and multiple stakeholders effectively.

Strong leadership, analytical, problem-solving, communication, and organisational skills.

Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

Willing to be based at Genting Highlands Premium Outlets (GHPO) and travel to oversee JPO Centres as required.

Genting Simon Sdn Bhd, a joint venture between Genting Plantations Bhd and Simon Property Group operates Premium Outlet Centers® in Malaysia. We are currently recruiting highly motivated personnel who are enthusiastic, hardworking and reliable to join our team in Johor.