Head of Operation (Mall) - Pahang

Genting Plantations; Genting Highlands; On-site; MYR 240,000 - 360,000; Full time

Job summary

Genting Plantations is seeking a senior Facilities & Operations Manager based at Genting Highlands Premium Outlets (GHPO). You will lead daily operations, oversee M&E, and provide technical supervision for JPO centres, ensuring reliability and safety.

You will manage budgets, drive cost optimization, coordinate with tenants and service providers, and implement preventive maintenance programmes and emergency procedures across GHPO and JPO.

Qualifications

• Bachelor's degree or equivalent in Engineering, Facilities/Property Management, Business Administration or related field.
• Strong management capabilities with budget, cost control and operational planning experience.
• Sound knowledge of building services, M&E systems, facilities maintenance, safety and regulatory compliance.
• Experience in budget preparation, cost control, expenditure monitoring and operational planning.
• Proven ability to manage contractors, service providers, maintenance teams and stakeholders.
• Strong leadership, analytical, problem-solving, communication and organisational skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Willing to be based at Genting Highlands Premium Outlets (GHPO) and travel to oversee JPO Centres.

Responsibilities

• Lead and oversee the daily operations, engineering, and M&E functions of GHPO, while providing operational and technical oversight for JPO.
• Ensure all centre management and operational activities are carried out efficiently and in compliance with company policies, procedures, safety standards, and regulatory requirements.
• Oversee the maintenance, repair, and performance of building facilities, M&E systems, and other technical infrastructure to ensure operational reliability and cost efficiency.
• Prepare and manage annual operating budgets, monitor expenditure, implement cost-control measures, and ensure expenses remain within approved budgets.
• Review operational costs, maintenance contracts, and service provider performance to identify opportunities for cost optimisation and improved efficiency.
• Liaise with tenants, consultants, contractors, service providers, relevant authorities, and internal departments on engineering, M&E, maintenance, and centre management matters.
• Conduct regular inspections and audits of the centres to identify potential risks, maintenance issues, safety hazards, and areas for improvement, and ensure timely corrective action.
• Develop, review, and implement preventive maintenance programmes and emergency response procedures. Coordinate annual emergency evacuation drills with the relevant authorities.
• Ensure that outsourced personnel, contractors, and maintenance teams comply with the company's requirements on workplace safety, health, and operational standards.
• Coordinate closely with other operating units and relevant stakeholders to ensure smooth operations and consistent service standards across GHPO and JPO Centres.
• Report major operational, technical, financial, or safety issues to management, providing appropriate recommendations and corrective action plans.
• Undertake other duties and assignments as directed by management.

Skills

Budgeting

Cost control

Contractor management

Leadership

Communication

Organisational skills

Analytical thinking

Problem solving

MS Office

Education

Bachelor's Degree in Engineering, Facilities Management, Property Management, Business Administration, or a related discipline

Tools

MS Office

Job description

• Lead and oversee the daily operations, engineering, and M&E functions of GHPO, while providing operational and technical oversight for JPO.
• Ensure all centre management and operational activities are carried out efficiently and in compliance with company policies, procedures, safety standards, and regulatory requirements.
• Oversee the maintenance, repair, and performance of building facilities, M&E systems, and other technical infrastructure to ensure operational reliability and cost efficiency.
• Prepare and manage annual operating budgets, monitor expenditure, implement cost‑control measures, and ensure expenses remain within approved budgets.
• Review operational costs, maintenance contracts, and service provider performance to identify opportunities for cost optimisation and improved efficiency.
• Liaise with tenants, consultants, contractors, service providers, relevant authorities, and internal departments on engineering, M&E, maintenance, and centre management matters.
• Conduct regular inspections and audits of the centres to identify potential risks, maintenance issues, safety hazards, and areas for improvement, and ensure timely corrective action.
• Develop, review, and implement preventive maintenance programmes and emergency response procedures. Coordinate annual emergency evacuation drills with the relevant authorities.
• Ensure that outsourced personnel, contractors, and maintenance teams comply with the company's requirements on workplace safety, health, and operational standards.
• Coordinate closely with other operating units and relevant stakeholders to ensure smooth operations and consistent service standards across GHPO and JPO Centres.
• Report major operational, technical, financial, or safety issues to management, providing appropriate recommendations and corrective action plans.
• Undertake other duties and assignments as directed by management.

Job Requirements:

• Bachelor's Degree in Engineering, Facilities Management, Property Management, Business Administration, or a related discipline.
• Strong management capabilities, with proven experience in budget preparation, cost control, expenditure monitoring, and operational planning.
• Sound technical knowledge of building services, M&E systems, facilities maintenance, and relevant safety and regulatory requirements.
• Experience in budget preparation, cost control, expenditure monitoring, and operational planning is essential.
• Demonstrated ability to manage contractors, service providers, maintenance teams, and multiple stakeholders effectively.
• Strong leadership, analytical, problem-solving, communication, and organisational skills.
• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Willing to be based at Genting Highlands Premium Outlets (GHPO) and travel to oversee JPO Centres as required.