Center Operations Lead - Logistics & Shipments

P06 Malaysia Small Package; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

UPS is seeking a Center Officer, SP Operations in Kuala Lumpur to support daily warehouse activities, shipment processing, and tracking. You will monitor shipment status, handle exceptions, and maintain records to ensure service standards are met.

Strong Excel, analytical, and communication skills are essential for success. The role requires a minimum Diploma in a related field and at least 1 year in logistics or warehouse operations.

Qualifications

• Minimum Diploma in Business Administration, Logistics, or a related field.
• Minimum 1 year of experience in logistics, courier, transportation, warehouse operations, or a related operational environment.

Responsibilities

• Support daily warehouse operations including shipment processing, scanning, tracking, and shipment verification activities.
• Manage shipment exceptions, returns (RTS), abandoned shipments, COD cases, and special delivery requests in accordance with company procedures.
• Operate and maintain shipment information in ERA, ERN, and other relevant platforms, including updating operational logs and exception records.
• Perform open inspections, warehouse scans, and ensure compliance with operational procedures for high-value and sensitive/premier shipments.
• Coordinate with customers, service partners, vendors, and internal stakeholders to resolve operational issues and ensure service excellence.
• Prepare and maintain operational reports, including Warehouse Reports, Investigation Reports (DIR/DIF), inventory records, and other operational documentation.
• Support customer self-collection activities and respond to delivery-related inquiries in a timely manner.

Skills

Microsoft Excel

Analytical skills

Organizational skills

Communication skills

Problem solving

Education

Diploma in Business Administration/Logistics/Transportation

Tools

ERA

ERN

Job description

UPS is seeking a Center Officer, SP Operations in Kuala Lumpur to support daily warehouse activities, shipment processing, and tracking. You will monitor shipment status, handle exceptions, and maintain records to ensure service standards are met.

Strong Excel, analytical, and communication skills are essential for success. The role requires a minimum Diploma in a related field and at least 1 year in logistics or warehouse operations.