Cashless Payments Promoter & Passenger Concierge

Handal Indah Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 36,000; Full time

Job summary

Handal Indah Sdn Bhd, known as Causeway Link, is hiring for a 6-month renewable contract at JB CIQ/Gelang Patah/Larkin. You will proactively engage with passengers at bus terminals, educate them on the Digital Payment Programme, assist with downloading the LUGO App, and guide first-time users through the cashless payment process.

You will provide professional, friendly service, respond to ticket and payment inquiries, collect feedback, and help document insights for service improvements,

Qualifications

• Information Technology Development
• Corporate Development
• Operations Research
• Engineering (electrical, software, electronic, automotive)
• Project Management

Responsibilities

• Proactively engage with passengers at bus terminals, boarding points, and waiting areas.
• Educate passengers on the Digital Payment Programme and assist with downloading the LUGO App.
• Guide first-time users through the cashless payment process for a smooth transaction.
• Provide professional, friendly service and respond to ticketing/cashless inquiries.
• Document feedback and report passenger insights for service improvements.
• Support promotional campaigns and act as a Brand representative.

Job description

Handal Indah Sdn Bhd, known as Causeway Link, is hiring for a 6-month renewable contract at JB CIQ/Gelang Patah/Larkin. You will proactively engage with passengers at bus terminals, educate them on the Digital Payment Programme, assist with downloading the LUGO App, and guide first-time users through the cashless payment process.

You will provide professional, friendly service, respond to ticket and payment inquiries, collect feedback, and help document insights for service improvements,