Card Issuing API Integration Engineer

StraitsX Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

StraitsX Group is seeking an Integration Engineer to lead API integrations for our card-related products. You’ll be the primary technical contact for clients, guiding them from sandbox to production and ensuring smooth onboarding.

You will debug issues across environments, configure identity, access controls, and payment network portals, and work with Sales, Product, and Engineering to deliver a seamless client experience.

Qualifications

• 4+ years in a technical client-facing role such as integration support or solutions engineering.
• Experience with RESTful APIs and debugging endpoints.
• Excellent written and verbal communication in English and Mandarin.
• Experience with ticketing systems (FreshDesk, Zendesk).
• Ability to read logs and trace issues across distributed systems.
• Structured troubleshooting approach from error codes to root cause.
• Familiarity with generative AI tools for productivity.
• Fintech or payment industry experience (card issuing, wallets).
• Experience with VISA/Mastercard protocols or card lifecycle is a plus.
• Familiarity with monitoring tools like DataDog or Grafana.
• Knowledge of webhook architectures and event-driven systems.
• Experience creating SOPs or runbooks for support operations.

Responsibilities

• Guide clients through API integrations from sandbox to production go-live.
• Debug and diagnose issues in sandbox and production with clients.
• Perform technical configuration tasks including identity provider setup and access control.
• Support payment network portal configuration and network certification for mobile wallets.
• Create and maintain technical documentation and runbooks.
• Provide first-line technical support via Slack/WhatsApp.
• Translate client feedback into Jira tickets for the software team.
• Leverage AI tools and monitoring platforms for troubleshooting and log analysis.
• Collaborate with Sales, Product, and Engineering to ensure smooth onboarding.

Skills

RESTful APIs

English & Mandarin

Ticketing systems

Log analysis

Troubleshooting

Generative AI tools

Ownership mindset

Tools

FreshDesk

Zendesk

Jira

DataDog

Grafana

Job description

StraitsX Group is seeking an Integration Engineer to lead API integrations for our card-related products. You’ll be the primary technical contact for clients, guiding them from sandbox to production and ensuring smooth onboarding.

You will debug issues across environments, configure identity, access controls, and payment network portals, and work with Sales, Product, and Engineering to deliver a seamless client experience.