Car Park Manager

IOI Properties Group - Offices; Puchong; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Parking

Vision

Comprehensive Insurance coverage

Performance Bonus

Job summary

IOI Properties Group Berhad in Malaysia is seeking an experienced Operations Manager for Carpark Complex and Carpark Building to oversee day-to-day activities, ensure SOP adherence, and drive KPI performance.

You will lead the Parking and Strata Properties Admin, Technical, and Operation teams, manage occupancy and revenue, coordinate with security and contractors, and resolve visitor issues while maintaining safety and service quality.

Qualifications

• Minimum Diploma or equivalent.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
• At least 5 years of working experience in the similar capacity.
• Strong knowledge of Carpark Operation, Building Operations, Maintenance, Safety, Security, Cleaning and Vendor management.
• Good leadership, communication, problem-solving, and stakeholder management skills.
• Able to work in a fast-paced Commercial and Corporate environment and respond effectively to operational issues.

Responsibilities

• Oversee day-to-day activities for Carpark Complex and Carpark Building, ensure SOP and KPIs adherence.
• Monitor occupancy data, track revenue, and verify daily cash or digital collections; suggest improvements.
• Supervise, schedule, and train Parking and Strata Properties Admin, Technical, and Operation teams.
• Resolve visitor complaints and enforce parking rules.
• Maintain parking hardware, automated pay stations, and coordinate with security, cleaning and other contractors.

Skills

Parking operations

Building operations

Maintenance

Safety

Security

Vendor management

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

Key Accountabilities, Responsibilities and Duties:

Operations Oversight: Manage day-to-day activities, traffic flow, and facility maintenance for Carpark Complex and Carpark Building, ensure smooth department operations, adherence to SOP, KPIs and department policies.

Financial Management: Monitor occupancy data, track revenue, and verify daily cash or digital collections. To provide suggestions in improving management system to maximize usage and income.

Staff Leadership: Supervise, schedule, and train Parking and Strata Properties Admin, Technical team, Operation Team or support teams.

Customer Service: Resolve visitor complaints and enforce parking rules.

Vendor & Equipment Coordination: Maintain parking hardware, automated pay stations, and coordinate with security, cleaning and all operational contractors for Carpark operation.

Scope:

Establish parking operations team with comprehensive schedule routines.

Focus on the parking operational matters all the Carpark Building, Carpark Complex and surrounding parameter.

Ensure deliverables of support services, continuous improvement.

To implement debt recovery action, deem fit against any defaulters.

Ad hoc assignment when required by the Council and Company.

Ensure timely and prompt responses to complaints, request and emergencies.

Job Competence Profile:

Strong analytical skills and experience utilizing data to drive operational decisions and improvements.

Exceptional leadership and team management skills, with experience in creating high-performing teams. Ability to work independently and remotely, managing priorities effectively.

Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Demonstrated commitment to customer service excellence and operational quality.

Person Specification:

Minimum Diploma or equivalent

Proficient in Microsoft Office applications (Excel, PowerPoint, Word)

At least 5 years of working experience in the similar capacity.

Strong knowledge of Carpark Operation, Building Operations, Maintenance, Safety, Security, Cleaning and Vendor management.

Good leadership, communication, problem-solving, and stakeholder management skills.

Able to work in a fast-paced Commercial and Corporate environment and respond effectively to operational issues.

Perks and benefits:

• Medical
• Education support
• Dental
• Parking
• Vision
• Comprehensive Insurance coverage
• Performance Bonu

Spanning more than three decades in the property development industry, IOI Properties Group Berhad (“IOI Properties”) is one of the leading public-listed property developers in Malaysia. Over the years, it has successfully developed sustainable townships and commercial enclaves in sought-after regions of Klang Valley such as IOI Resort City, Bandar Puteri Puchong, 16 Sierra and Bandar Puteri Bangi; and established a strong presence in Penang (northern region) as well as Johor in the southern region of Malaysia. In the international scene, IOI Properties has project developments in Singapore and the People’s Republic of China. The Group has a total development landbank of approximately 10,000 acres.

Apart from being an established township property developer, IOI Properties is also known for being one of the few integrated property developers that builds and manages its investment properties such as hotels, golf courses, shopping malls and office buildings. Under its investment property portfolio it manages a total of 6.7 million sq. ft. of lettable area, comprising retail, purpose built office and others. These properties are mostly located in high-growth areas, which are well-connected, accessible and are centred within high population concentration.

The Group owns four hotels with 4 to 5-star rating offering a total of more than 1,800 keys namely Putrajaya Marriott Hotel, Palm Garden Hotel, Four Points by Sheraton Puchong, Le Meridien Putrajaya; as well as two golf courses known as Palm Garden Golf Club in IOI Resort City and Palm Villa Golf and Country Resort in Johor. Meanwhile, the Group’s investment assets include an award-winning IOI City Mall – the largest shopping mall in Southern Klang Valley, IOI Mall Puchong and IOI Mall Kulai.

Spanning more than three decades in the property development industry, IOI Properties Group Berhad (“IOI Properties”) is one of the leading public-listed property developers in Malaysia. Over the years, it has successfully developed sustainable townships and commercial enclaves in sought-after regions of Klang Valley such as IOI Resort City, Bandar Puteri Puchong, 16 Sierra and Bandar Puteri Bangi; and established a strong presence in Penang (northern region) as well as Johor in the southern region of Malaysia. In the international scene, IOI Properties has project developments in Singapore and the People’s Republic of China. The Group has a total development landbank of approximately 10,000 acres.

Apart from being an established township property developer, IOI Properties is also known for being one of the few integrated property developers that builds and manages its investment properties such as hotels, golf courses, shopping malls and office buildings. Under its investment property portfolio it manages a total of 6.7 million sq. ft. of lettable area, comprising retail, purpose built office and others. These properties are mostly located in high-growth areas, which are well-connected, accessible and are centred within high population concentration.

The Group owns four hotels with 4 to 5-star rating offering a total of more than 1,800 keys namely Putrajaya Marriott Hotel, Palm Garden Hotel, Four Points by Sheraton Puchong, Le Meridien Putrajaya; as well as two golf courses known as Palm Garden Golf Club in IOI Resort City and Palm Villa Golf and Country Resort in Johor. Meanwhile, the Group’s investment assets include an award-winning IOI City Mall – the largest shopping mall in Southern Klang Valley, IOI Mall Puchong and IOI Mall Kulai.