Spa Therapist

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking a energetic Spa Therapist to deliver high-quality treatments and guest-centred service in a luxury hotel setting. You will perform personalized face and body treatments, consult guests, and maintain accurate records using Book4Time.

The ideal candidate holds a relevant spa qualification with 1–2 years of luxury spa experience, is CPR/First Aid certified, and can work well in a dynamic team while upholding top hygiene and safety standards.

Qualifications

• Certification or professional qualification in Physiotherapy, Massage Therapy, Aesthetics, Beauty Therapy, or a related discipline.
• 1–2 years hands-on experience delivering face and body treatments, preferably within a luxury hotel, resort, or spa environment.
• Valid CPR and First Aid certification.
• Familiarity with spa management systems such as Book4Time.

Responsibilities

• Deliver high-quality, personalized spa and body treatments to meet guest needs and expectations.
• Conduct guest consultations, review medical history, assess conditions, and recommend appropriate treatments.
• Maintain detailed and accurate treatment records for all guests in Book4Time.
• Provide professional aftercare advice and respond effectively to guest inquiries, requests, and concerns.
• Ensure treatment rooms, spa facilities, and equipment are clean, organized, and maintained to company standards.
• Clean and sanitize work areas, replace linens, and sterilize tools and equipment before each treatment.
• Adhere to all hygiene, health, safety, and operational standards and procedures.
• Collaborate with team members to ensure smooth spa operations and exceptional guest experiences.

Skills

Customer service

Excellent communication

Team player

Physically fit

Education

Spa/Wellness Certification or related discipline

Tools

Book4Time

Job description

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

• Deliver high-quality, personalized spa and body treatments that meet guest needs and expectations.
• Conduct guest consultations, review medical history, assess conditions, and recommend appropriate treatments.
• Maintain detailed and accurate treatment records for all guests in Book4Time.
• Provide professional aftercare advice and respond effectively to guest inquiries, requests, and concerns.
• Ensure treatment rooms, spa facilities, and equipment are clean, organized, and maintained to company standards.
• Clean and sanitize work areas, replace linens, and sterilize tools and equipment before each treatment.
• Adhere to all hygiene, health, safety, and operational standards and procedures.
• Manage inappropriate guest behaviour in accordance with hotel policies and standard operating procedures.
• Monitor and maintain adequate stock levels of oils, creams, consumables, and other spa supplies.
• Record stock usage and support inventory control activities to ensure uninterrupted operations.
• Promote spa treatments, wellness services, and retail products to support revenue and sales targets.
• Complete required daily reports and operational documentation accurately and on time.
• Assist with reception, booking, and administrative duties when required.
• Participate in training and professional development programs to enhance treatment techniques and service standards.
• Collaborate with team members to ensure smooth spa operations and exceptional guest experiences.

Requirements

• Certification or professional qualification in Physiotherapy, Massage Therapy, Aesthetics, Beauty Therapy, or a related discipline.
• Minimum 1-2 years of hands-on experience delivering face and body treatments, preferably within a luxury hotel, resort, or spa environment.
• Valid CPR and First Aid certification.
• Strong knowledge of human anatomy, physiology, and wellness treatment principles.
• Experience in holistic, wellness, and alternative therapy treatments is an advantage.
• Familiarity with spa management systems such as Book4Time.
• Experience in retail sales, product promotion, and achieving sales targets.
• Excellent verbal and written communication skills in English; additional language skills are an advantage.
• Strong interpersonal and customer service skills with the ability to build positive relationships with guests and colleagues.
• Proven problem-solving skills and the ability to handle guest concerns and complaints professionally.
• Physically fit with the stamina to stand for extended periods and perform treatments throughout the day.
• Friendly, professional, positive, and customer-focused attitude.
• Caring, patient, respectful, and genuinely committed to guest wellbeing.
• Flexible, dependable, and able to perform effectively in a fast-paced environment.
• Energetic team player with a willingness to continuously learn, develop skills, and maintain high service standards.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.