Cantonese Customer Service Specialist

SolveIT Consultant Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Performance Bonus

Overtime Pay

Medical and Hospitalisation Leave

5 Working Days

Job summary

SolveIT Consultant Sdn Bhd in Kuala Lumpur is seeking a Customer Support Specialist fluent in Traditional Mandarin to support our healthcare project. This permanent night-shift role is office-based, with a salary up to RM 4,500 basic plus allowances and KPI.

You will handle queries via phone, email and chat, maintain records, escalate complex issues, and strive to meet KPI, quality and productivity targets.

Qualifications

• Fluent in Traditional Mandarin with good English communication.
• Customer service or BPO experience preferred.
• Healthcare or related industry experience will be an advantage.
• Willing to work permanent night shifts.
• Based in Kuala Lumpur and able to work from office.

Responsibilities

• Handle customer queries and provide professional support for the healthcare project.
• Assist customers through phone, email, and chat channels.
• Resolve customer issues efficiently while maintaining high service quality.
• Provide accurate information and appropriate solutions based on customer needs.
• Maintain proper records of customer interactions and follow-up actions.
• Escalate complex issues to the relevant team when required.
• Meet KPI, quality, and productivity targets.

Skills

Traditional Mandarin

English Proficiency

Customer Service

BPO Experience

Job description

Hiring – Customer Support Specialist | Traditional Mandarin

Location: Kuala Lumpur, Malaysia
Work Model: Work from Office
Shift: Permanent Night Shift
Project: Healthcare
Joining Date: 14 September 2026
Salary: Up to RM 4,500 Basic + Allowances + KPI

Key Responsibilities

• Handle customer queries and provide professional support for the healthcare project.
• Assist customers through phone, email, and chat channels.
• Resolve customer issues efficiently while maintaining high service quality.
• Provide accurate information and appropriate solutions based on customer needs.
• Maintain proper records of customer interactions and follow-up actions.
• Escalate complex issues to the relevant team when required.
• Meet KPI, quality, and productivity targets.

Requirements

• Traditional Mandarin speaker with good English communication skills.
• Customer service / BPO experience preferred.
• Healthcare or related industry experience will be an advantage.
• Strong communication, problem-solving, and customer-handling skills.
• Willing to work permanent night shifts.
• Comfortable working from office in Kuala Lumpur.
• Immediate / short-notice joiners preferred.

Benefits

• Annual Leave
• EPF
• SOCSO
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Medical and Hospitalisation Leave
• 5 Working Days