Cantonese Service Desk Agent

SolveIT Consultant Sdn Bhd; Kuala Lumpur; On-site; MYR 46,000 - 55,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Performance Bonus

Overtime Pay

Medical and Hospitalisation Leave

5 Working Days

Job summary

SolveIT Consultant Sdn Bhd is hiring a Customer Support Specialist (Traditional Mandarin) in Kuala Lumpur for a healthcare project. The role involves handling queries via phone, email, and chat, delivering professional support, and maintaining records.

You will join a permanent night shift, work from the office, and be assessed against KPI, service quality, and productivity targets. Strong Mandarin and English communication are required, with customer service experience preferred.

Qualifications

• Traditional Mandarin speaker with good English communication skills.
• Customer service / BPO experience preferred.
• Healthcare or related industry experience will be an advantage.

Responsibilities

• Handle customer queries and provide professional support for the healthcare project.
• Assist customers through phone, email, and chat channels.
• Resolve customer issues efficiently while maintaining high service quality.
• Provide accurate information and appropriate solutions based on customer needs.
• Maintain proper records of customer interactions and follow-up actions.
• Escalate complex issues to the relevant team when required.
• Meet KPI, quality, and productivity targets.

Job description

Hiring – Customer Support Specialist | Traditional Mandarin

Location: Kuala Lumpur, Malaysia
Work Model: Work from Office
Shift: Permanent Night Shift
Project: Healthcare
Joining Date: 14 September 2026
Salary: Up to RM 4,500 Basic + Allowances + KPI

Key Responsibilities

• Handle customer queries and provide professional support for the healthcare project.
• Assist customers through phone, email, and chat channels.
• Resolve customer issues efficiently while maintaining high service quality.
• Provide accurate information and appropriate solutions based on customer needs.
• Maintain proper records of customer interactions and follow-up actions.
• Escalate complex issues to the relevant team when required.
• Meet KPI, quality, and productivity targets.

Requirements

• Traditional Mandarin speaker with good English communication skills.
• Customer service / BPO experience preferred.
• Healthcare or related industry experience will be an advantage.
• Strong communication, problem-solving, and customer-handling skills.
• Willing to work permanent night shifts.
• Comfortable working from office in Kuala Lumpur.
• Immediate / short-notice joiners preferred.

Benefits

• Annual Leave
• EPF
• SOCSO
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Medical and Hospitalisation Leave
• 5 Working Days