Call Centre Agent (Provider Relations)

Alliance Medinet (M) Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Job summary

Alliance Medinet (M) Sdn Bhd, based in Johor Bahru, seeks a Call Centre Operator to handle incoming clinics queries, manage referrals and appointments, and deliver superior customer service by working with insurance details and CRM systems.

The role requires at least 1 year in a call centre, good communication, and the ability to work day and night shifts, including weekends and public holidays. Training will be provided for healthcare-related processes.

Qualifications

• At least 1 year of call centre experience.
• Healthcare insurance knowledge is a plus.
• Proficient in Microsoft Office Applications.

Responsibilities

• First point of contact and support to clinics. Handle Medinet and appointment hotlines.
• Provide quality customer service to clinics over the phone or email.
• Resolve clinics’ enquiries efficiently and elevate problems/issues promptly.
• Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with members.
• Verifies the referral and authorization requirements of the patients' insurance plans and completes referrals and prior authorizations in a timely manner according to department guidelines and workflows.
• Update CRM logs promptly, accurately and efficiently.
• Work as a team and ensure contact centre’s service indicators are met.
• Any other tasks as assigned by Contact Centre Team Leader and Head of Department.

Skills

Call centre experience

Microsoft Office

Interpersonal skills

Team player

Tools

Microsoft Office

Job description

We are currently seeking experienced Contact Centre Agents for our established call centre located in Johor Bahru. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner.

Your responsibilities shall include and not limited to the following:The Role:

• First point of contact and support to clinics. Handle Medinet and appointment hotlines.
• Provide quality customer service to clinics over the phone or email
• Resolve clinics’s enquiries efficiently and elevate problems/issues promptly
• Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with members.
• Verifies the referral and authorization requirements of the patients' insurance plans and completes referrals and prior authorizations in a timely manner according to department guidelines and workflows
• Update CRM logs promptly, accurately and efficiently
• Work as a team and ensure contact centre’s service indicators are met
• Any other tasks as assigned by Contact Centre Team Leader and Head of Department

Your Profile:

• At least 1 Year(s) of working experience in a call centre environment is required for this position.
• Candidates with prior experience with healthcare insurance provider will be an added advantage
• Proficient in Microsoft Office Applications
• Possess good interpersonal and communication skills
• Ability to work under pressure
• Passion for customer service and a good team player
• Meticulous, committed and responsible
• Able to work staggered shift (Day and Night Shift)
• Able to work during weekends and Public Holidays

Interested candidates, please email us your full resume, stating current and expected

Unlock job insights

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Your application will include the following questions:

• Do you have customer service experience?
• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Call Centre Operator?
• Have you worked in a call centre before?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?

Alliance is a future-oriented healthcare brand. Since our founding in 1994, we have moved beyond the traditional healthcare model, harnessing technology to provide a comprehensive suite of services. We believe everyone is entitled to a healthy life and you deserve a personalised, safe, and dignified health journey. As we understand the importance of shifting care delivery from institutions to community, our healthcare solutions prioritise accessibility, efficiency, and personalisation.

Alliance is a future-oriented healthcare brand. Since our founding in 1994, we have moved beyond the traditional healthcare model, harnessing technology to provide a comprehensive suite of services. We believe everyone is entitled to a healthy life and you deserve a personalised, safe, and dignified health journey. As we understand the importance of shifting care delivery from institutions to community, our healthcare solutions prioritise accessibility, efficiency, and personalisation.

What can I earn as a Call Centre Operator