Customer Experience Agent (Online)

Right Recruit; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Fixed allowance

Training

More annual leaves

Accessible by Public Transport

Additional Allowance

OT allowance

Job summary

Right Recruit Malaysia is seeking a customer service professional to assist customers through incoming calls, online chats, and emails. You will handle inquiries and feedback professionally, resolve issues, and record follow-up details.

You should hold SPM/Diploma/Degree, demonstrate excellent communication, and be patient and adaptable. Prior experience in customer service is preferred. This on-site role is based in Kuala Lumpur and offers growth opportunities.

Qualifications

• SPM, Diploma or Degree; fresh graduates welcome.
• Strong communication skills and confidence when engaging customers.
• Patient and polite with good customer service awareness.
• Able to use basic computer systems and learn new software quickly.

Responsibilities

• Assist customers via calls, online chats, and email.
• Handle inquiries and feedback professionally and timely.
• Resolve customer issues and provide appropriate solutions.
• Record and follow up on feedback, inquiries, and complaints.
• Maintain good customer relationships and satisfaction.
• Achieve daily work objectives according to procedures and standards.

Skills

Communication skills

Customer service

Problem solving

Basic computer skills

Education

SPM / Diploma / Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist customers with their needs through incoming calls, online chats, and email channels.

Handle customer inquiries and feedback in a professional and timely manner.

Assist in resolving customer issues and provide appropriate solutions.

Record and follow up on customer feedback, inquiries, and complaints.

Maintain good customer relationships and enhance customer satisfaction.

Achieve daily work objectives in accordance with company procedures and service standards.

Requirement

• Assist customers with their needs through incoming calls, online chats, and email channels.

• Handle customer inquiries and feedback in a professional and timely manner.

• Assist in resolving customer issues and provide appropriate solutions.

• Record and follow up on customer feedback, inquiries, and complaints.

• Maintain good customer relationships and enhance customer satisfaction.

• Achieve daily work objectives in accordance with company procedures and service standards.

Responsibility

• SPM / Diploma / Degree, fresh graduates are welcome

• Possess good communication skills, dare to communicate with customers

• Patient, polite, and possess good customer service awareness

• Possess basic problem-solving and logical thinking skills

• Basic computer operation skills, able to familiarize with relevant systems

• Strong learning ability, able to adapt to a fast-paced work environment

• Experience in Customer Service / Call Centre / Banking / BPO is preferred

Benefits

• Fixed allowance
• Training
• more annual leaves
• Accessible by Public Transport
• Additional Allowance
• OT allowance