Customer Experience Associate (Cantonese)

Asia Recruit

Putrajaya

On-site

MYR 26,000 - 38,000

Full time

8 days ago

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Benefits offered by this job

Annual Leave

Medical Insurance

Allowance Provided

EPF

SOCSO

EIS

Training Provided

Overtime Pay

5 Working Days

Medical and Hospitalisation Leave

Annual Bonus

Performance Bonus

Company Trip

Job summary

Asia Recruit in Malaysia is seeking a Customer Experience Associate to support Cantonese-speaking customers and handle inquiries across channels. Proficiency in Cantonese and English is required, with basic IT product knowledge and a customer-focused attitude.

You will manage chats and calls, process orders and forms, and keep records of interactions while delivering empathetic service. This role offers benefits and growth opportunities within a supportive team.

Qualifications

Business-level or native proficiency in Cantonese and English (written and spoken).
Minimum education: SPM/O Level/SKM level 1–3 or equivalent.
Basic computer literacy and interest in IT/technology products.
Strong problem-solving, listening, and conflict-resolution skills.
Excellent multitasking to manage chats/calls, orders, forms, and records.
Professional, customer-centric attitude with attention to detail.

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Know our products inside and out to answer questions.
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments, and complaints.

Skills

Cantonese

English

Problem solving

Active listening

Multitasking

Customer-centric

Education

SPM / O Level / SKM level 1-3

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Experience Associate (Cantonese)

Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.

Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries.

Core Competencies:

Strong problem-solving, active listening, and conflict resolution skills to manage customer complaints empathetically.

Excellent multitasking skills to manage chats/calls, process orders, forms, and update transaction records simultaneously.

Professional, customer-centric attitude with strong attention to detail.

Requirement

Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.
Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries.
Core Competencies:
- Strong problem-solving, active listening, and conflict resolution skills to manage customer complaints empathetically.
- Excellent multitasking skills to manage chats/calls, process orders, forms, and update transaction records simultaneously.
- Professional, customer-centric attitude with strong attention to detail.

Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.

Benefits