Cafeteria Operations Lead | Exceptional Customer Experience

The House Of Taste Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

The House Of Taste Sdn Bhd invites applications for a Cafeteria Manager to oversee the cafeteria operations within an international bank. You will lead a team, ensure outstanding customer experiences, and coordinate food service, catering events, and staff development.

Strong leadership, communication, and problem-solving skills are essential. You will ensure compliance with food safety standards, manage costs and billing, and drive ongoing improvements to service levels.

Qualifications

• Bachelor's degree/diploma in Hospitality Management or related field is required.
• At least 5 years working experience in the hospitality industry is required.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Proficiency in Excel and experience with managing POS systems.

Responsibilities

• Oversee cafeteria operations including front-of-house and event catering.
• Lead the team to deliver high-quality service and exceptional customer experiences.
• Foster a positive work environment and drive continuous professional growth.
• Ensure adherence to food safety, hygiene and health regulations and standards.
• Manage costs, purchasing, inventory, and billing processes with finance.
• Deliver training programs and maintain training records for the team.

Skills

Leadership

Customer service

Operations management

Team management

Problem solving

Communication

Excel

POS systems

Data analysis

Education

Bachelor's degree/diploma in Hospitality Management or related field

Tools

POS systems

Excel

Job description

The House Of Taste Sdn Bhd invites applications for a Cafeteria Manager to oversee the cafeteria operations within an international bank. You will lead a team, ensure outstanding customer experiences, and coordinate food service, catering events, and staff development.

Strong leadership, communication, and problem-solving skills are essential. You will ensure compliance with food safety standards, manage costs and billing, and drive ongoing improvements to service levels.