Cafe Operations Leader | Guest Experience & Team Builder

Effective Bond Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Service points

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Performance Bonus

Job summary

Jora Malaysia invites a capable cafe supervisor/manager to lead daily operations, ensure SOPs and hygiene, and drive service quality in a fast-paced cafe environment. You will manage shifts, supervise staff, coordinate cross-outlet tasks, and monitor costs while maintaining excellent customer experiences.

Ideal candidates have 2–4 years in cafe/restaurant supervision, strong leadership and communication, and a proactive, solutions-oriented mindset to thrive under pressure.

Qualifications

• Minimum SPM/Diploma; a certificate or diploma in F&B, hospitality or business management is an advantage
• 2-4 years of experience in cafe/restaurant supervision or management
• At least 1 year in a leadership or team-lead capacity
• Experience with budgeting and cost control is an advantage
• Basic knowledge of food safety, hygiene and workplace safety practices
• Competent with POS systems and cash handling procedures
• Willingness to work shifts, weekends and public holidays as required
• Physically fit and able to work in a fast-paced cafe environment
• Strong leadership and people-management skills
• Clear communication and conflict-resolution ability
• Sound judgment and decision-making under pressure
• Good organizational and multitasking skills
• Customer-first mindset with a proactive, solutions-oriented approach

Responsibilities

• Supervise daily cafe operations and service flow
• Ensure staff follow SOPs, hygiene standards and service procedures
• Handle opening and closing duties when required
• Support cross-station and cross-outlet operations when required by business needs
• Coordinate staff assignments, performance monitoring and operational reporting
• Oversee staff scheduling, attendance monitoring and shift coordination
• Support on-the-job training and knowledge transfer for crew and supervisors
• Monitor staff performance and address issues as they arise
• Handle customer feedback, complaints and service recovery professionally
• Ensure consistent service quality and a positive customer experience
• Manage stock ordering, stock checks and inventory control
• Monitor wastage and support cost control measures
• Oversee POS operations and cash handling procedures
• Manage daily sales reports and cash reconciliation
• Ensure compliance with food safety, hygiene and workplace safety standards
• Conduct checks on cleanliness and equipment condition
• Lead by example with professional conduct and teamwork
• Follow and uphold company policies and support management decisions
• Perform additional duties as assigned by senior management
• service points
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Performance Bonus

Skills

Leadership

Communication

Conflict resolution

Multitasking

Organizational skills

Customer-first mindset

People-management

Decision-making under pressure

Team leadership

Staff supervision

Education

SPM / Diploma

F&B / Hospitality / Business management diploma (advantage)

Tools

POS systems

Cash handling procedures

Job description

Jora Malaysia invites a capable cafe supervisor/manager to lead daily operations, ensure SOPs and hygiene, and drive service quality in a fast-paced cafe environment. You will manage shifts, supervise staff, coordinate cross-outlet tasks, and monitor costs while maintaining excellent customer experiences.

Ideal candidates have 2–4 years in cafe/restaurant supervision, strong leadership and communication, and a proactive, solutions-oriented mindset to thrive under pressure.