Café Operations Leader & Team Builder

White Houze Food; George Town; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking a Café Operations Lead to drive the setup and ongoing management of a high-performing café team in Penang. You will recruit, train, and schedule staff while developing SOPs to ensure consistent daily operations.

You will manage supplier relationships, monitor food quality and hygiene, and oversee inventory, costs, and service excellence aligned with brand values. The role requires leadership and a hands-on approach to meet budgets and KPIs.

Qualifications

• Strong knowledge in staffing, SOPs, inventory, and supplier management.
• Entrepreneurial mindset balancing day-to-day operations and long-term growth.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Lead the setup of the café team, including recruitment, training, and scheduling of staff.
• Develop and implement SOPs for daily café operations, ensuring efficiency and consistency.
• Manage relationships with suppliers for ingredients, equipment, and café essentials.
• Monitor food quality, hygiene standards, and service excellence in line with brand values.
• Oversee inventory, cost control, and waste management.
• Ensure consistent product quality and excellent customer service.
• Monitor budgets, daily sales, and operational KPIs.

Skills

staffing

SOPs

inventory

supplier management

leadership

communication

problem solving

Job description

Jora Malaysia is seeking a Café Operations Lead to drive the setup and ongoing management of a high-performing café team in Penang. You will recruit, train, and schedule staff while developing SOPs to ensure consistent daily operations.

You will manage supplier relationships, monitor food quality and hygiene, and oversee inventory, costs, and service excellence aligned with brand values. The role requires leadership and a hands-on approach to meet budgets and KPIs.