Cafe Manager / Assistant Manager

Effective Bond Sdn Bhd

Kuala Lumpur

On-site

MYR 67,000 - 112,000

Full time

2 days ago

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Benefits offered by this job

Service points

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Performance Bonus

Job summary

Jora Malaysia invites a capable cafe supervisor/manager to lead daily operations, ensure SOPs and hygiene, and drive service quality in a fast-paced cafe environment. You will manage shifts, supervise staff, coordinate cross-outlet tasks, and monitor costs while maintaining excellent customer experiences.

Ideal candidates have 2–4 years in cafe/restaurant supervision, strong leadership and communication, and a proactive, solutions-oriented mindset to thrive under pressure.

Qualifications

Minimum SPM/Diploma; a certificate or diploma in F&B, hospitality or business management is an advantage
2-4 years of experience in cafe/restaurant supervision or management
At least 1 year in a leadership or team-lead capacity
Experience with budgeting and cost control is an advantage
Basic knowledge of food safety, hygiene and workplace safety practices
Competent with POS systems and cash handling procedures
Willingness to work shifts, weekends and public holidays as required
Physically fit and able to work in a fast-paced cafe environment
Strong leadership and people-management skills
Clear communication and conflict-resolution ability
Sound judgment and decision-making under pressure
Good organizational and multitasking skills
Customer-first mindset with a proactive, solutions-oriented approach

Responsibilities

Supervise daily cafe operations and service flow
Ensure staff follow SOPs, hygiene standards and service procedures
Handle opening and closing duties when required
Support cross-station and cross-outlet operations when required by business needs
Coordinate staff assignments, performance monitoring and operational reporting
Oversee staff scheduling, attendance monitoring and shift coordination
Support on-the-job training and knowledge transfer for crew and supervisors
Monitor staff performance and address issues as they arise
Handle customer feedback, complaints and service recovery professionally
Ensure consistent service quality and a positive customer experience
Manage stock ordering, stock checks and inventory control
Monitor wastage and support cost control measures
Oversee POS operations and cash handling procedures
Manage daily sales reports and cash reconciliation
Ensure compliance with food safety, hygiene and workplace safety standards
Conduct checks on cleanliness and equipment condition
Lead by example with professional conduct and teamwork
Follow and uphold company policies and support management decisions
Perform additional duties as assigned by senior management
service points
Annual Leave
Medical and Hospitalisation Leave
EPF
SOCSO
EIS
Performance Bonus

Skills

Leadership

Communication

Conflict resolution

Multitasking

Organizational skills

Customer-first mindset

People-management

Decision-making under pressure

Team leadership

Staff supervision

Education

SPM / Diploma

F&B / Hospitality / Business management diploma (advantage)

Tools

POS systems

Cash handling procedures

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum SPM / Diploma; a certificate or diploma in F&B, hospitality or business management is an advantage

At least 2-4 years of experience in cafe /restaurant supervision or management

At least 1 year in a leadership or team-lead capacity

Experience with budgeting and cost control is an advantage

Basic knowledge of food safety, hygiene and workplace safety practices

Competent with POS systems and cash handling procedures

Willingness to work shifts, weekends and public holidays as required

Physically fit and able to work in a fast-paced cafe environment

Strong leadership and people-management skills

Clear communication and conflict-resolution ability

Sound judgment and decision-making under pressure

Good organizational and multitasking skills

Customer-first mindset with a proactive, solutions-oriented approach

Requirement

Minimum SPM / Diploma; a certificate or diploma in F&B, hospitality or business management is an advantage
At least 2-4 years of experience in cafe /restaurant supervision or management
At least 1 year in a leadership or team-lead capacity
Experience with budgeting and cost control is an advantage
Basic knowledge of food safety, hygiene and workplace safety practices
Competent with POS systems and cash handling procedures
Willingness to work shifts, weekends and public holidays as required
Physically fit and able to work in a fast-paced cafe environment
Strong leadership and people-management skills
Clear communication and conflict-resolution ability
Sound judgment and decision-making under pressure
Good organizational and multitasking skills
Customer-first mindset with a proactive, solutions-oriented approach

Responsibility

Operations Management

Supervise daily café operations and service flow
Ensure staff follow SOPs, hygiene standards and service procedures
Handle opening and closing duties when required
Support cross-station and cross-outlet operations when required by business needs
Coordinate staff assignments, performance monitoring and operational reporting

Staff Supervision & Training