Project Management, Buyer Self Collection - SPX Express

SPX Express; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

A logistics service provider in Kuala Lumpur seeks a candidate to manage growth networks and partner performance for self-collection points. Responsibilities include strategizing operations, analyzing performance, and ensuring high levels of customer service. A Bachelor's degree and strong problem-solving skills are essential. This role offers the opportunity to work independently and collaboratively in a fast-paced environment, supporting the achievement of key performance indicators.

Qualifications

• Strong analysis and problem-solving skills required.
• People management abilities are a plus.
• Excellent communication skills necessary.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication.
• Knowledge of logistics or retail networks is a bonus.

Responsibilities

• Strategize the growth network and management of self-collection partner points.
• Analyze areas for improvement in performance and operational processes.
• Monitor daily reports based on orders and partner performance.
• Develop operation process flows and guidelines across the team.
• Coordinate with fulfillment and support functions on new processes and SLAs.
• Acquire customers to use service points and achieve targets.
• Establish excellent customer service and experiences.
• Source and onboard new service point partners.
• Build team customer acquisition capabilities.
• Solve day-to-day problems to drive KPIs.
• Provide continuous support to help the team achieve performance goals.

Skills

Strong analysis and problem-solving skills

Equip with people management skills

Good communication skills

Independent & team player

Communication skills

Logistics knowledge

Education

Bachelor's Degree in the related field

Job description

Job Description

• Strategize the growth network and management of self collection partner points for SPX
• Analyze areas of improvement on performance & operational processes
• Monitor daily reports based on orders received, partner compliance and performance matrix
• Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
• Coordinate with other fulfillment managers and support functions, on any new processes, delivery performances to ensure end-to-end Service Level Agreements (SLAs) are met
• Acquire customers to come and use service points to achieve the target aligned
• Establish excellent customer service to ensure good customer experiences
• Source and onboard new service point partners
• Build team customer acquisition capabilities e.g. how each shop lead should identify lead, and acquire walk-in customers
• Solve day-to-day problems with the team to ensure the success of Key Performance Indicators (KPIs)
• Provide continuous support to the team, in helping to achieve teams’ performance goals

Requirements

• Bachelor's Degree in the related field
• Strong analysis and problem-solving skills
• Equip with people management skills is advantageous
• Ability to work independently and good team player
• Good communication skills in both written and verbal
• Knowledge of logistics network / retail network is a bonus