Business Relationship Manager, CFS - Group Human Capital

Maybank; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Maybank seeks an experienced HR generalist/strategic leader to head people management for Group CFS in Kuala Lumpur. You will oversee Talent Review, Performance, IR, Rewards, and Wellbeing, ensuring policies are implemented and aligned with business goals.

You will partner with line managers to drive engagement, resource planning, and seamless HR operations while maintaining high service quality and customer experience. Strong English and Bahasa Malaysia are essential.

Qualifications

• Solid experience in generalist and strategic roles in Human Capital or relevant field.
• Capability to manage bottoms-up and top-down communication with line managers and staff.
• Proven ability to collaborate with stakeholders and navigate organisational dynamics while maintaining customer experience.
• Understanding of human capital function through experience or education is an advantage.
• High agility, able to work under pressure.
• Strong English and Bahasa Malaysia communication skills.
• Intermediate to advanced Excel and PowerPoint skills.
• Understanding of Maybank and CFS business acumen.

Responsibilities

• Act as people manager for Group CFS and address people-related issues and initiatives.
• Lead and identify people improvement areas and propose effective solutions.
• Drive Talent Review, Performance Management, IR, Rewards, Operations, Engagement and Wellbeing.
• Ensure resource planning aligns with manpower utilization.
• Ensure matters are handled professionally and in line with HR guidelines.
• Promote a harmonious working environment with high employee engagement.
• Cascaded and implemented people management policies and guidelines.
• Collaborate with business units to implement sector/account initiatives within timelines.
• Provide leadership through collaborative networking to achieve operational excellence in Human Capital-CFS.

Skills

Leadership

Communication

Customer Experience

MS Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

• To act as people manager for Group CFS and to ensure that all people-related issuesare properly addressed. Additionally, to ensure that people-related initiatives, products, processes, policies and guidelines are appropriately implemented.
• To lead and proactively identify people improvement areas and proposed relevant & effective solutioning.
• To lead and drive on the people related matters and agenda including Talent Review, Performance Management, Industrial Relations, Rewards Management, Operations, Engagement and Wellbeing.
• To ensure effective resource planning is carried out in support of the business with regards to manpower utilization
• To ensure that all people related matters are handled professionally, timely and within HR guidelines, policies and practices
• To ensure a harmonious, cohesive working environment with high level of employee engagement towards sustaining a high productive workforce
• To ensure people management products, processes, policies and guidelines are effectively and efficiently understood, cascaded and implemented by business units by providing solutions, advice and guidance
• To ensure all sector/account specific initiatives are properly implemented within the agreed timeline in close collaboration with business units
• To provide leadership via collaborative networking effort to achieve operational excellence within Human Capital-CFS

Requirement

• Solid experience in generalist and strategic roles in Human Capital or relevant field.
• Possess the capability to managing bottoms-up and top-down with high maturity level in ability to communicate and influence line managers and staff effectively towards aligning their hearts and minds to the organisation's objectives.
• Proven ability to collaborate with various stakeholders and navigates organisational dynamics whilst maintaining high level of Customer Experience
• Good understanding of human capital function obtained either through experience as a line manager or through formal education is an added advantage.
• High agility, responsive with demonstrated ability to work under pressure
• Good command of written and spoken English Language and Bahasa Malaysia
• Intermediate to Advance competence in Ms Excel & PowerPoint
• Medium to High understanding of Maybank and CFS Business Acumen