Business Process Manager & Strategic Program Manager – MFG/SCM

WhiteCrow Research Pvt. Ltd.; Penang; On-site; MYR 180,000 - 240,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. in Batu Kawan, Malaysia, is seeking a Business Process Manager & Strategic Program Manager – MFG/SCM to lead end-to-end programs.

You will oversee projects, coordinate cross-functional teams, and drive process improvements across supply chain or manufacturing domains. The role requires 10+ years in supply chain, 5+ years in BPM and strategic program leadership, and strong data-driven decision-making.

Qualifications

• Bachelor's degree in Business Administration, Management, Engineering, Supply Chain or a related field; Master's is a plus.
• 10+ years experience in supply chain.
• 5+ years in business process management & driving strategic programs/projects with domain knowledge in SCM or Manufacturing.
• Fluent English and ability to articulate clearly.
• Experience in program/project management and driving process improvements in Supply Chain or Manufacturing.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent project management skills with the ability to lead cross-functional teams.

Responsibilities

• Program Management: Overseeing and leading projects to meet scope, milestones, time, quality, and cost targets.
• Process Analysis and Evaluation: Analyze bottlenecks and measure performance using KPIs.
• Process Design and Implementation: Design streamlined processes and ensure clear documentation.
• Process Monitoring and Optimization: Monitor progress, adjust as needed, and apply best practices.

Skills

Fluent English

Project management

Cross-functional leadership

Communication

Problem-solving

Data-driven decisions

Education

Bachelor's degree in Business Administration, Management, Engineering, Supply Chain or a related field

Master's degree is a plus

Tools

Lean

Six Sigma

BPMN

Job description

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Our Client operates in the Semiconductor Manufacturing Industry, with its headquarters rooted strongly in Switzerland. It has its branches spread to more than 29 countries, providing employment to more than 2,000 people all over the world. Their core business is to develop and manufacture Vacuum Valves and other products related to it.

Job Location: Batu Kawan Malaysia

As a Business Process Manager & Strategic Program Manager – MFG/SCM, you will be responsible for

Program Management:

• Overseeing and leading the entire project to ensure the scope and project milestones are being met successfully.
• Acting as a liaison between the entire project team (internal and external) and ensuring alignment.
• Collaborating with all parties to ensure the program is meeting time, scope, quality, and cost targets.
• Regularly reporting program progress to stakeholders (up to group Executive level).
• Managing and leading cross-functional project team members.
• Acquiring project resources and forming a multi-disciplinary project team, while developing the team according to project and team needs.
• Managing changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Measuring project performance using appropriate tools and techniques.
• Reporting and escalating issues to management as needed.
• Managing relationships with internal and external stakeholders.
• Initiating project scope, requirements, and key deliverables by collecting or receiving inputs from the management team.
• Developing the Project Management Plan and consistently monitoring and controlling project progress.
• Utilizing project management software (such as Microsoft Project) to generate schedules, analyze critical paths and float, and monitor project progress.
• Taking a leadership role in coordinating team member activities and guiding the team toward project goals.
• Performing project risk assessments and determining risk response plans, while regularly monitoring identified risks and actively identifying and assessing new potential risks as the project progresses.

Process Analysis and Evaluation:

• Conducting comprehensive analyses of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Collaborating with stakeholders to understand business requirements and align process changes with strategic goals.
• Utilizing data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.

Process Design and Implementation:

• Developing and designing streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.
• Ensuring that new processes are clearly documented, communicated to relevant teams, and effectively implemented.
• Working with cross-functional teams to gain buy-in and ensure smooth integration of process changes.

Process Monitoring and Optimization:

• Establishing mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.
• Regularly analyzing performance data, gathering feedback, and making adjustments as needed to continuously improve processes.
• Implementing best practices and industry standards to further optimize business processes.

What you already have...

• Bachelor's degree in Business Administration, Management, Engineering, Supply Chain or a related field. Master's degree is a plus.
• Min 10+ years experince in supply chain
• Proven experience (typically 5+ years) in business process management & driving strategic programs/projects/process improvement with domain knowledge and experience either in Supply Chain (Planning/Purchasing/Warehouse/Logistics) or Manufacturing (Industrial Engineering/Project Management)
• Fluent English and ability to articulate clearly
• Need to have experience in program/project management
• Experience in driving for process improvements in the area of Supply Chain or Manufacturing
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent project management skills with the ability to lead cross-functional teams effectively.
• Strong communication and interpersonal skills to collaborate with diverse stakeholders.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).
• Familiarity with process modeling and workflow software tools.
• Ability to adapt to a dynamic and fast-paced work environment