Business Process Assistant Manager

Qi Group; Selangor; On-site; MYR 150,000 - 210,000; Full time

Job summary

Jora Malaysia is seeking an experienced Business Process Assistant Manager to lead policy management, governance, and process excellence across the organization.

You will partner with multiple functions to embed a culture of operational excellence, standardize processes, and drive continuous improvement while ensuring compliance with regulatory requirements.

Qualifications

• Experience leading policy management and governance initiatives.
• Ability to drive process standardization and continuous improvement.

Responsibilities

• Lead the development, implementation, and maintenance of corporate policies, procedures, and governance frameworks.
• Manage the end-to-end review and enhancement of policies and SOPs.
• Provide guidance to business units in developing policies, procedures, and operational controls.
• Ensure governance practices stay current with regulatory requirements.
• Analyze business processes to identify efficiency opportunities.
• Drive organization-wide process standardization and best practices.
• Lead continuous improvement initiatives across functions.
• Leverage technology, automation, and AI to optimize operations.
• Facilitate workshops and stakeholder discussions to gather requirements.
• Develop and monitor KPIs and governance metrics.

Skills

Business process management

Governance

Operational excellence

Project management

Education

Bachelor's Degree in Business, Finance, Accounting, Engineering, Computer Science, Information Technology, or a related discipline

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an experienced and strategic Business Process Assistant Manager to lead process excellence, policy management, and governance initiatives across the organization. In this role, you will drive process standardization, operational efficiency, and continuous improvement while ensuring policies, procedures, and governance frameworks remain effective, compliant, and aligned with business objectives. You will partner with stakeholders across multiple functions to identify improvement opportunities, establish best practices, and embed a culture of operational excellence throughout the organization.

Key responsibilities

• Lead the development, implementation, and maintenance of corporate policies, procedures, and governance frameworks.


• Manage the end-to-end review and enhancement of policies and Standard Operating Procedures (SOPs).


• Provide guidance and support to business units in developing and improving policies, procedures, and operational controls.


• Ensure governance practices remain current, effective, and aligned with business and regulatory requirements.


• Analyze existing business processes and identify opportunities to improve efficiency, effectiveness, and consistency.


• Drive organization-wide process standardization and best practice adoption.


• Lead continuous improvement initiatives across multiple business functions.


• Challenge traditional ways of working and identify opportunities to leverage technology, automation, and AI to optimize operations.


• Facilitate workshops, process reviews, and stakeholder discussions to gather requirements and improve business processes.


• Develop and monitor key performance indicators (KPIs) and governance metrics.

About you

• Bachelor's Degree in Business, Finance, Accounting, Engineering, Computer Science, Information Technology, or a related discipline.


• Minimum 7 years of experience in business process management, governance, operational excellence, continuous improvement, project management, or related areas.