Business Operations Manager, Data Center

Xcellink Sdn Bhd

Kuala Lumpur

On-site

MYR 300,000 - 480,000

Full time

10 days ago

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Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Job summary

Xcellink Sdn Bhd is seeking a senior Business Operations Manager for Data Center to shape end-to-end managed services, provide SME guidance in data center operations, and bridge commercial strategy with operational execution.

You will lead pre-sales technical leadership, oversee day-to-day service delivery, implement service offerings, ensure regulatory compliance, and build high-performing teams across facilities, remote and on-site.

Qualifications

10+ years in data center operations or equivalent leadership roles.

Responsibilities

Provide executive oversight of on-site and remote DC operations teams.

Skills

DC operations leadership

24x7 operations management

Pre-sales leadership

Vendor coordination

Executive stakeholder management

Tools

BMS/DCIM platforms

ITSM (ITIL)

Risk & resilience planning

Job description

Business Operations Manager, Data Center

The Business Operations Manager, Data Center is a senior technical and operational leader responsible for shaping and delivering end-to-end data center managed services. The role provides Subject Matter Expertise (SME) in data center operations and bridges commercial strategy with operational execution. It drives new business acquisition through technical pre-sales leadership, oversees day-to-day service delivery for customer environments, and leads the implementation of data center service offerings.

As the organization’s SME on data center operations, resiliency, and compliance, the role ensures that services are scalable, commercially viable, and aligned with customer requirements.

Business Acquisition & Pre-Sales Leadership

Act as the technical authority during sales pursuits for data center operators, colocation providers, and enterprise facilities.
Partner with Sales to shape winning service propositions and managed services models.
Lead technical discovery workshops, site assessments, and operational maturity reviews for prospective customers.
Define service scope, operating models, staffing structures, and tooling requirements.
Develop Statements of Work (SOW), service catalogs, and pricing inputs.
Present service capabilities, operating frameworks, and transformation roadmaps to customer stakeholders.
Assess risks, dependencies, and transition strategies for new contracts.

Data Center Operations Leadership

Provide executive oversight of on-site and remote DC operations teams supporting customers.
Ensure service delivery meets contractual SLAs, KPIs, and regulatory obligations.
Govern operational processes including:
Facilities operations (power, cooling, space)
Remote hands and smart hands services
Incident, problem, and change management
Vendor and subcontractor coordination
Capacity planning and asset lifecycle management
Act as escalation point for major incidents and service-impacting events.
Drive continuous service improvement initiatives and operational maturity programs.
Build and mentor high-performing technical teams; define training and certification pathways.
Ensure compliance with industry standards such as Uptime Institute, ISO 27001/22301, SOC, and local regulatory requirements.
Lead onboarding and mobilisation of new data center service contracts.
Design and execute transition plans from incumbent providers or in-house teams.
Establish governance structures, reporting cadence, and operational dashboards.
Implement operational processes, runbooks, and tooling platforms (e.g., DCIM, ITSM).
Validate readiness through service acceptance testing and operational drills.
Manage go-live activities and stabilization periods.
Ensure knowledge transfer and documentation is completed and maintained.
Align delivery teams, partners, and subcontractors during ramp-up.

Strategic & Advisory Responsibilities

Shape the firm’s data center managed services portfolio and go-to-market strategy.
Identify new service offerings such as:
Edge DC operations
Sustainability and energy optimization serviceso
Automation and monitoring platforms
AI-driven operations
Provide market intelligence on DC trends, regulatory shifts, and emerging technologies.
Act as trusted advisor to customers on operational transformation, resilience planning, and cost optimization.
Support alliance and partner development with OEMs, hyperscalers, and facilities vendors.

Requirements

Proven experience managing data center or mission-critical operations minimally with 10 years in DC sector as Team Lead/ SDM/ Head of Data Center Operations/ DC Cluster Manager
Experience leading 24x7 operational teams
Clear decision-making and communication skills
Deep experience in Tier III/IV data center operations and service delivery.
Strong pre-sales and customer-facing leadership capability.
Proven track record in mobilizing large-scale managed services engagements.
Electrical & Mechanical systems (UPS, generators, chillers)
BMS/DCIM platforms
ITSM frameworks (ITIL)
Resiliency and business continuity planning
Commercial acumen—understanding contract structures, margins, and risk management.
Excellent stakeholder management and executive communication skills.