Business Operations Manager

CTS INTERNATIONAL LOGISTICS MALAYSIA SDN.BHD.; Subang Jaya; Vor Ort; MYR 73.000 - 100.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Medical insurance

Annual leave

Zusammenfassung

CTS INTERNATIONAL LOGISTICS MALAYSIA SDN. BHD. seeks a Head of Business Operations to lead marketing, trade-lane products and ocean/air freight operations in Malaysia.

You will direct department operations, set annual targets, and coordinate with Finance, HR and Admin to ensure smooth settlements and compliance. English and Chinese are required; strong leadership is essential.

Qualifikationen

• Bachelor’s degree or higher in logistics, international trade, marketing or a related field.
• Minimum 5 years in international freight forwarding or logistics operations management.
• Proficient in English and Chinese; Chinese as working language.

Aufgaben

• Plan and direct department operations; set business plans and annual targets.
• Drive market development and customer acquisition in Malaysia; grow volume and market share.
• Oversee ocean and air trade lane products and rate management; maintain carrier relationships.
• Govern booking, documentation and shipment processes; manage risk and resolve exceptions.
• Coordinate with Finance, HR and Admin on settlements and compliance.

Kenntnisse

English

Chinese

Ausbildung

Bachelor's degree in Logistics, International Trade, Marketing or related fields

Tools

Freight forwarding systems

Microsoft Office

Jobbeschreibung

CTS INTERNATIONAL LOGISTICS MALAYSIA SDN.BHD.

Job Title

Business Operations Manager (Head of Business Operations Department)

About the Company

CTS INTERNATIONAL LOGISTICS MALAYSIA SDN. BHD. is an international freight forwarding company. We are looking for a Head of Business Operations to lead marketing, trade lane products and ocean and air freight operations in Malaysia.

Reporting Line

Reports to: Deputy General Manager. Direct reports: Marketing, Operations and Product teams.

Key Responsibilities

- Plan and direct department operations; set business plans and annual targets, and align the marketing, operations, customer service and product teams.

- Drive market development and customer acquisition in Malaysia; maintain key accounts and grow volume and market share.

- Oversee ocean and air trade lane products and rate management; maintain carrier and overseas agent relationships.

- Govern the quality and timeliness of booking, documentation and shipment processes; resolve exceptions and control operational risk.

- Build and review the team, and work with Finance, HR and Admin on settlement and compliance.

Requirements

- Bachelor's degree or above in Logistics, International Trade, Marketing or related fields.

- At least 5 years in international freight forwarding or logistics operations management; Malaysian market experience is an advantage.

- Solid knowledge of end-to-end ocean and air freight processes and trade lane products; rate and cost management; proficiency in freight forwarding systems and Microsoft Office.

- Professional proficiency in English and Chinese; Chineseas a working language.

- Strong market development, coordination and team management skills; results-oriented and able to work under pressure.

Salary and Benefits

Salary: MYR 6,500 – 9,000 per month. Benefits: annual bonus, medical insurance, annual leaveand others.