Business Operations Associate

We. Communications (Singapore & Malaysia); Kampung Malaysia Tambahan; On-site; MYR 45,000 - 75,000; Full time

Job summary

We. Communications (Singapore & Malaysia) seeks a resourceful Business Operations Associate to streamline day-to-day activities at our Malaysia office. You will collaborate with HR, Finance and IT, ensuring smooth operations and strong support for staff and visiting colleagues.

This hands-on role focuses on office coordination, process improvement, and enabling teams to work more efficiently with AI tools. Fluency in English and Bahasa Malaysia is essential for effective communication.

Qualifications

• Diploma or Bachelor's in Business Administration, Management, Human Resources, Finance, or related field.
• 3–5 years of experience in business operations, office management, administration, or similar coordination role.
• Comfortable across different areas of a business rather than a single specialist function.
• Strong organisational skills and attention to detail with reliable follow-through.
• Comfortable in a small, fast-moving office environment and handling multiple priorities.
• Excellent English and Bahasa Malaysia communication with stakeholders and vendors.
• Able to exercise sound judgement and discretion with confidential matters.
• Experience using AI tools as part of daily workflow.
• Proficient in Microsoft Office and quick to learn new systems and tools.

Responsibilities

• Keep the Kuala Lumpur office running smoothly by coordinating supplies, facilities, vendors, meeting arrangements and general admin tasks.
• Welcome and support Singapore and regional colleagues when visiting Malaysia.
• Act as the local coordination point for routine finance, people and technology administration.
• Assist with invoices, expense documentation, onboarding/offboarding logistics, system access and equipment coordination.
• Maintain simple trackers and documentation, close open items, and streamline day-to-day processes.
• Support internal activities or engagement moments to connect the Malaysia team with the We. network.
• Leverage AI and workplace tools to simplify routine administration and improve efficiency.

Skills

Organisational skills

Attention to detail

Communication (English & Bahasa)

Cross-functional collaboration

Proactive problem solving

Education

Diploma or Bachelor's in business/management/HR/finance

Tools

Microsoft Office

AI tools (Claude/ChatGPT)

Job description

We're building an agency for what's next, and we're looking for a resourceful, thoughtful Business Operations Associate who enjoys bringing structure, care and momentum to the way a team works.

In this role, you will be the local point of connection for the day-to-day operations of our Malaysia office. Working closely with the Managing Director and regional teams across HR, Finance and IT, you will help make sure the office runs smoothly and that employees and visiting colleagues have the support they need.

This is a hands-on coordination role, not a specialist HR, Finance or IT role. It is well suited to someone who enjoys variety, is comfortable being the person on the ground, and takes pride in making everyday work feel easier for others.

As part of a lean local team, your contribution will be visible and valued. You will help create a workplace that feels organised, welcoming and well supported.

RESPONSIBILITIES

Keep the office running well

• Keep the Kuala Lumpur office running smoothly — coordinating supplies, facilities, vendors, meeting arrangements, office records and general administrative support.
• You will also welcome and support Singapore and regional colleagues when they are visiting Malaysia.

Coordinate local administration across Finance, HR and IT

• Act as the local coordination point for routine finance, people and technology administration.
• This may include helping with invoices, expense documentation, employee onboarding or offboarding logistics, system access, equipment coordination and other practical follow-ups, working in partnership with the relevant regional teams.

Help the team stay organised and connected

• Keep simple trackers, records and documentation up to date, see open items through to closure , and help make day-to-day processes easier for the team.
• You will also support internal activities or engagement moments that help the Malaysia team feel connected to the wider We. network.

Work smarter with AI

• Use AI and workplace tools where helpful to simplify routine administration, improve efficiency and support better ways of working.

QUALIFICATIONS:

• A Diploma or Bachelor's in Business Administration, Management, Human Resources, Finance, or a related field
• 3–5 years of experience in business operations, office management, administration, or a similar coordination role
• Comfortable working across different areas of a business rather than within a single specialist function
• Strong organisational skills, genuine attention to detail, and the ability to follow through with consistency and care
• Comfortable managing several practical priorities in a small, fast-moving office environment
• Confident communicating with employees, senior stakeholders and external vendors, in English and Bahasa Malaysia
• Sound judgement, maturity and discretion when handling confidential or sensitive matters
• Comfortable using AI tools (Claude, ChatGPT, or similar) as part of your day-to-day workflow
• Proficient in Microsoft Office and quick to pick up new systems and tools