Business Operation Intern- Nov & Dec Intake

ParkIt Malaysia; Petaling Jaya; On-site; MYR 8,900 - 13,000; Part time

Job summary

ParkIt Malaysia is offering an internship in customer success, focusing on operational funnel management, bookings, and client satisfaction. You will engage with parking owners and drivers to ensure smooth experiences from inquiry to post-booking support.

You'll gain exposure to sourcing, onboarding, data analysis, and cross-functional projects that improve conversion, efficiency, and SOPs in a fast-paced startup setting near Klang Valley.

Qualifications

• Excellent communication and customer service skills to interact with clients and users.
• Proactive problem-solving abilities and meticulous attention to detail.
• Enthusiasm for learning and contributing to a dynamic startup environment.
• Currently pursuing or recently completed a degree in any discipline.
• Analytical thinker focused on optimizing processes.

Responsibilities

• Support sourcing and onboarding of new parking locations with owners/agents.
• Assist in managing customer inquiries, subscriptions, and issues.
• Coordinate to ensure smooth booking operations for timely parking.
• Collect and analyze user feedback to identify improvement areas.
• Contribute to database by tracking leads and data accuracy.
• Participate in projects to improve sourcing efficiency and SOPs.
• Assist in preparing monthly/weekly B2B client reports.

Skills

Communication

Customer Service

Problem-Solving

Attention to detail

Analytical thinking

Education

Current student or recent graduate

Job description

ParkIt is a digital platform in Malaysia that connects underutilized parking spaces with drivers primarily across the bustling Klang Valley area. With a mission to simplify parking, ParkIt aims to provide solutions that enhance accessibility and reduce the stress of finding parking in busy areas. Join us in our journey to eliminate parking hassles for everyone.

What You'll Be Doing

This internship goes beyond basic admin work, you'll be directly involved in operational funnel that include managing customer enquiries, booking, coordination, and process optimization. As part of our Customer Success team, you'll play a key role in ensuring both parking owners/building and drivers enjoy a smooth, efficient experience from start to finish

Key Responsibilities

• 1) Support the sourcing and onboarding of new parking locations, including verifying & coordinating with owners or agents leads.
• 2) Assist in managing customers to ensure inquiries, subscriptions, and issues are resolved efficiently.
• 3) Coordinated with the team to oversee smooth booking operations, enabling timely and successful parking for all users
• 4) Collect and analyze user feedback to identify improvement areas in client experience and operational flow.
• 5) Contribute to database enhancement by tracking lead progress, verifying data accuracy, and flagging market insights.
• 6) Participate in team projects to improve sourcing efficiency, user conversion rates, and internal SOPs.
• 7) Assist B2B client reports (monthly/weekly)

Who We're Looking For

• 1) Excellent Communication and Customer Service capabilities to interact effectively with clients and users through our communication platform.
• 2) Proactive problem-solving abilities and attention to detail.
• 3) Enthusiasm for learning and contributing to a dynamic startup environment.
• 4) Currently pursuing or recently completed a degree in any discipline (we welcome individuals from all backgrounds, as we believe everyone deserves the chance to learn whatever interests them!)
• 5) Analytical thinker (you're not just doing tasks, you're learning how to optimize them)

What You'll Gain

• 1) First-hand experience in client operations, business development, and data-driven sourcing.
• 2) Insights into how startups scale and manage real world customer ecosystems.
• 3) Exposure to marketing, sales, and operational strategy.

Why Join Us?

• 1) Young, energetic & supportive team
• 3) Real growth opportunities in a fast moving company
• 4) Your ideas are always welcome!
• 5) Office right next to public transport- LRT Ara Damansara (Kelana Jaya Line) (5 min walk!)

If you enjoy talking to people, solving problems, and want to see how customer success works behind the scenes, come join us!