Business Development Representative – Sales Strategy (BPO)

Precision Communication Technology Sdn.Bhd.; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Precision Communication Technology Sdn Bhd, a Beijing Precision subsidiary, is seeking a Business Development Representative - Sales Strategy (BPO) to identify new business opportunities and generate qualified leads for outsourcing services.

You will develop sales strategies, collaborate with Operations, HR and Finance, and drive the end-to-end process from prospecting to contract sign‑off, while monitoring market trends and expanding into new client segments.

Responsibilities

• Identify and prospect potential BPO clients across industries and markets.
• Develop and execute business development strategies to hit monthly and annual targets.
• Generate leads via LinkedIn, email campaigns, cold calling, networking and events.
• Understand client outsourcing requirements and prepare suitable BPO solutions.
• Develop proposals, presentations and quotes with internal teams.
• Manage sales pipeline from lead to contract signing and onboarding.

Job description

Business Development Representative - Sales Strategy (BPO)

Job Purpose
Responsible for identifying and developing new business opportunities for the BPO company, generating qualified leads, developing sales strategies, and supporting the conversion of prospective clients into long-term outsourcing partnerships.

Key Responsibilities

• Identify and prospect potential BPO clients across different industries and markets.
• Research companies that may require customer service, call centre, technical support, back-office, or other outsourcing services.
• Develop and execute business development strategies to achieve monthly and annual sales targets.
• Generate leads through LinkedIn, email campaigns, cold calling, networking, industry events, referrals, and other channels.
• Conduct initial discussions with potential clients to understand their outsourcing requirements, business challenges, expected service levels, and budget.
• Prepare and present suitable BPO solutions based on client requirements.
• Develop proposals, service presentations, quotations, and commercial offers in collaboration with internal teams.
• Manage and maintain the sales pipeline from lead generation through negotiation and contract signing.
• Arrange and participate in client meetings, business presentations, and solution discussions.
• Work closely with Operations, HR, Finance, and Management to assess manpower requirements, pricing, operational feasibility, and profitability.
• Monitor competitors, BPO market trends, pricing, and emerging outsourcing opportunities.
• Develop strategies to expand into new markets, industries, and client segments.
• Maintain strong relationships with prospects and existing clients to identify upselling and cross-selling opportunities.
• Track and report key sales KPIs, including leads generated, qualified opportunities, conversion rate, pipeline value, and revenue.
• Analyse sales performance and recommend improvements to the company's business development strategy.
• Support contract negotiation and client onboarding until successful handover to the Operations team.

Company Overview

Precision Communication Technology Sdn Bhd, a subsidiary of Beijing Precision Communication Technology Co., Ltd. headquartered in Hebei, China, was established in 2018 with a registered capital of RMB 10 million.

As a professional BPO company, our core management comes from top call centers and financial institutions, bringing extensive industry expertise. We handle non-performing asset disposal for major domestic financial firms.

With a strong product line and excellent service, we’ve achieved success in call center markets, serving clients like Xiaomi, Ninebot, and Niu.