Business Development & Digital Marketing Manager

ZALORA SOUTH EAST ASIA PTE LTD; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

ZALORA Group in Kuala Lumpur is seeking a B2B Sales Manager to drive brand and seller partnerships for ZALORA 1SS. The role involves identifying new opportunities, managing a sales pipeline, and executing strategies tailored to client needs. Candidates should have 5-8 years of experience in B2B sales or business development, preferably in e-commerce or logistics. Strong communication, project management skills, and proficiency with CRM tools like Salesforce are required. ZALORA offers a dynamic work environment that values agile and data-driven decision-making.

Qualifications

• 5–8 years in B2B sales, partnerships, or business development.
• Experience in e-commerce, logistics, SaaS, or fulfillment solutions.
• Strong skills in Excel, Word, and PowerPoint.

Responsibilities

• Identify and close new brand/seller opportunities for ZALORA 1SS.
• Maintain a healthy pipeline through prospecting and referrals.
• Define outreach sequences and deal strategies based on prospect needs.

Skills

Consultative selling

Data-driven reporting

Structured project management

Stakeholder management

Strong communication

Tools

Salesforce

HubSpot

Tableau

Job description

Key Responsibilities

• Identify, qualify, and close new brand/seller opportunities for ZALORA 1SS across priority markets and categories.
• Create and maintain a healthy pipeline via outbound prospecting (email/LinkedIn/calls), partner referrals, and events; track progress in CRM with clear next steps.
• Define target lists, outreach sequences, and deal strategies; tailor value propositions based on each prospect’s pain points (logistics, cross-border expansion, operational efficiency).
• Run discovery, solutioning, pricing alignment, negotiations, and contracting; coordinate internal approvals and ensure commercial terms meet margin/volume targets.
• Present 1SS service scope and operating model (e.g., fulfilment, returns, cross-border enablement, platform integration), addressing objections and compliance requirements.
• Create sales enablement materials (pitch decks, one-pagers, ROI calculators, case studies) and continuously refine messaging based on market feedback.
• Monitor competitor offerings, pricing, and fulfilment models; translate insights into improved go-to-market strategies and sales plays.
• Support quarterly/annual GTM plans for 1SS, including segment prioritisation, channel strategy, and campaign calendars with Marketing/Operations.
• Lead onboarding as a structured project from signed agreement to first go-live, ensuring timeline, scope, owners, and milestones are defined and tracked.
• Act as the main point of contact across Operations, Tech/Integration, Finance, Legal, Category, Customer Service, and Warehouse teams to ensure smooth execution.
• Gather partner operational and system requirements (catalogue, shipping lanes, returns rules, SLA expectations) and translate into an implementation plan.
• Ensure data, system connections, testing, and process readiness are completed; manage risks/issues and unblock dependencies proactively.
• Validate SOP alignment (inbound, storage, pick/pack, dispatch, returns, claims) and confirm SLA/KPI definitions before go-live.
• Run go-live checklists, hypercare period, and post-launch reviews; document learnings and implement improvements for future onboardings.

Requirements

• Experience: 5–8years in B2B sales / partnerships / business development, ideally in e-commerce, logistics, SaaS, or fulfilment solutions.
• Strong hunting capability, consultative selling, structured project management, stakeholder management, and data-driven reporting.
• Comfortable with CRM (e.g., Salesforce/HubSpot), spreadsheets, and creating decks; familiarity with fulfilment/marketplace operations is a plus.
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong Microsoft Office skills (Excel, Word and PowerPoint).
• Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)
• Interest in driving business improvements through analysis and data-driven decision making