Senior Executive - Operational Excellence & Customer Experience

ZALORA Group; Kuala Lumpur; On-site; MYR 56,000 - 123,000; Full time

Job summary

ZALORA Group in Kuala Lumpur is seeking an analytical Operations Analyst to support data-driven process improvements across Southeast Asia's fulfillment centers.

You will analyze operation processes, lead core projects, and work with top management and cross-functional teams, delivering KPI reports and business cases to drive operational excellence in a fast-growing e-commerce business.

Qualifications

• Bachelor’s degree in a quantitative field.
• 1–3 years in project management or process improvement.
• Experience transforming warehouse/supply chain operations.
• Proficient in Excel; BI tools like Looker/SQL desirable.
• Strong analytical and problem-solving skills.
• Ability to work with large datasets/KPIs.
• Excellent cross-functional and stakeholder communication.
• Passion for e-commerce operations and automation.
• Excellent spoken and written English.

Responsibilities

• Analyze operation processes and large datasets to derive insights.
• Implement tech-supported improvements in the OMS.
• Prepare structured business cases for opportunities.
• Create flow charts, SOPs, and documentation.
• Support project management phases and stakeholder alignment.
• Provide updates to stakeholders on strategy and progress.
• Create and send KPI reports to Operations leadership.

Skills

Data analysis

Process improvement

Excel proficiency

SQL

Cross-functional collaboration

English communication

Education

Bachelor’s degree in Business, Engineering, Supply Chain, Operations

Tools

Microsoft Excel

SQL

Looker

Job description

ZALORA is looking for an analytical and process-oriented person with an interest in the Operations and e-commerce industry. In this role you will support analysis and lead core projects to drive operational improvements in the ZALORA fulfillment centers in South East Asia.This is a dynamic role in a fast-paced and growing business where you will work closely with the Company’s Top Management, and get extensive regional and cross-functional exposure

Responsibilities

• Analyze the operation processes and large datasets to gather process insights and propose process improvement ideas, primarily focusing on operational processes.
• Implement tech-supported improvements in the OMS system
• Prepare structured business cases to evaluate potential business opportunities
• Create flow charts, presentations, standard operating procedures, and supporting documentation for the implementation of improvement projects
• Contribute to critical project management phases such as project planning, stakeholders communication, and improvement execution
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Create and send out KPI reports to Operations leaders and other project stakeholders to track progress.

Requirements

• Bachelor’s degree in Business, Engineering, Supply Chain, Operations, or another quantitative discipline.
• 1–3 years of experience in project management, process improvement, operations excellence, warehouse operations, supply chain, e-commerce, logistics, consulting, or a similar environment.
• Experience supporting warehouse and supply chain transformation initiatives, including process redesign, operational optimization, system implementation, or continuous-improvement projects.
• Strong proficiency in Microsoft Excel is essential; experience with SQL, Looker, or other Business Intelligence and data-visualization tools is preferred.
• Strong analytical and problem-solving skills, with the ability to structure complex operational issues and turn data into actionable insights.
• Comfortable working with large datasets, operational KPIs, productivity metrics, inventory data, and performance reports.
• Strong project coordination skills, including tracking timelines, action items, risks, dependencies, and stakeholder alignment.
• Excellent interpersonal and communication skills, with the ability to work effectively with cross-functional teams, warehouse teams, technology teams, and external partners.
• Passion for warehouse operations, supply chain excellence, automation, and continuous process improvement.
• Excellent spoken and written English.

The Zalora Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.