Business Analytics & Insights Specialist

TDCX Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

Workspaces

Recognition programs

Learning & development

Flexible working

Mentoring

Global awards

Job summary

TDCX is seeking a data analyst to deliver business insights through metrics, reports and dashboards. You will analyze daily, weekly and monthly KPI data, support staffing decisions, and help optimize call center operations with clear visualizations.

Strong experience with Tableau and Power BI, plus data extraction and reporting skills, is required. Flexible working arrangements and a global, award-winning BPO environment await.

Qualifications

• Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree required.
• Experience with importing data for reports in spreadsheets and BI tools is preferred.
• Strong proficiency in data visualization and reporting tools (Tableau/Power BI) is essential.

Responsibilities

• Provide business insight through metrics, reporting and variance analysis.
• Prepare and analyze daily, weekly and monthly KPI reports and presentations.
• Perform market analysis to support business decision making.
• Analyze staffing and productivity data to optimize call center operations.
• Review existing systems and develop improvement strategies.
• Create dashboards and automated reports to aid timely decision making.

Skills

Tableau

Power BI

Data analysis

Reporting

Data visualization

Pivot tables

Education

Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Tools

Tableau

Power BI

Job description

TDCX is seeking a data analyst to deliver business insights through metrics, reports and dashboards. You will analyze daily, weekly and monthly KPI data, support staffing decisions, and help optimize call center operations with clear visualizations.

Strong experience with Tableau and Power BI, plus data extraction and reporting skills, is required. Flexible working arrangements and a global, award-winning BPO environment await.