Business Analyst, Outsourcing

RBC; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

RBC is seeking a Business Analyst in Outsourcing to support regulatory compliance and process maintenance across front office, control, and support functions in the APAC region.

You will assist in monitoring outsourcing relationships, maintaining registers, and preparing documentation for regulatory submissions, while developing Excel-based data systems for enhanced reporting and decision-making.

Qualifications

• Degree level education or equivalent relevant experience.
• Data and process management experience.
• Experience of the Investment Banking industry with focus on core firm functions.
• Familiarity with regulatory landscape facing global banks. Ideally, experience in banking industry, consulting or regulator institutions.
• Intermediate Microsoft Excel skills incl. Power Query.
• Experienced with MS Office (PowerPoint, Word).
• Project Management Techniques & Risk tracking techniques.

Responsibilities

• Assist in ensuring compliance with local regulatory guidance and outsourcing governance policies.
• Monitor outsourcing relationships and review service delivery performance against SLAs.
• Maintain Outsourcing Registers and ensure regulatory alignment.
• Collaborate on documentation for regulatory notifications, submissions, and updates.
• Develop and maintain Excel-based data systems for efficient reporting and decision-making.
• Provide administrative support for outsourcing documents, audits, and registers.
• Communicate outsourcing status, risks, and changes to APAC business units.
• Prepare materials for stakeholders and assist with risk and governance committees and internal reporting.
• Assist in reviewing outsourcing procedure documents for Australia, Hong Kong, and Singapore.
• Support training materials and coordinate training sessions for outsourcing procedures.

Skills

Critical Thinking

Data Administration

Data Management

Data Mining

Data Modeling

Data Movement

Data Wrangling

Detail-Oriented

Group Problem Solving

Quantitative Research

Research Documents

Education

Degree level education

Tools

MS Excel

Power Query

MS Office

Job description

What is the opportunity?

This role presents an exciting opportunity to join RBC as a Business Analyst, Outsourcing, where you will play a pivotal role in ensuring regulatory compliance and process maintenance across front office businesses, control functions, and support functions within the APAC region.

What will you do?

Outsourcing

• Assist in ensuring compliance with local regulatory guidance (e.g., Singapore MAS, Australian APRA, China NFRA, Japan JFSA, and Hong Kong HKMA) and RBC’s outsourcing governance policies in collaboration with Outsourcing Manager.
• Help monitor outsourcing relationships and assist in reviewing service delivery performance against SLAs. Support the tracking and reporting of metrics and controls for outsourced services as required.
• Assist in maintaining Outsourcing Registers by ensuring records are accurate, updated, and aligned with regulatory standards.
• Collaborate with Outsourcing Manager on preparation of documentation for regulatory notifications, submissions, and updates required for outsourcing activities.
• Develop and maintain Excel-based data systems that enable efficient searching and filtering across multiple data fields to support operational reporting and decision-making.
• Provide administrative support to the team in managing outsourcing documentation, audit records, and registers.
• Communicate outsourcing status, risks, and changes to business units across APAC countries.
• Help prepare materials for key stakeholders and assist with organizing information for risk and governance committees and internal reporting requirements.
• Assist in reviewing and maintaining outsourcing procedure documents for Australia, Hong Kong, and Singapore as directed.
• Handle requests from the Outsourcing Manager for compilation of data and required documentation for internal and external audits.
• Support the preparation of training materials related to outsourcing procedures and assist in coordinating training sessions for internal teams.

What do you need to succeed?

Must Have:

• Degree Level Education or equivalent relevant experience
• Data and process management experience
• Experience of the Investment Banking industry with focus on core firm functions
• Familiarity with regulatory landscape facing global banks. Ideally, experience in banking industry, consulting or regulator institutions
• Intermediate Microsoft Excel skills incl. Power Query
• Experienced with MS Office (PowerPoint, Word)
• Project Management Techniques & Risk tracking techniques

Nice to Have:

• Ability to work on own with little guidance and as part of a small team, proactive self-starter
• High degree of trust and confidentiality critical
• High degree of attention to detail

Job Skills

Critical Thinking, Data Administration, Data Management, Data Mining, Data Modeling, Data Movement, Data Wrangling, Detail-Oriented, Group Problem Solving, Quantitative Research, Research Documents

Additional Job Details

• Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
• City: Putrajaya
• Country: Malaysia
• Working hours: 7.00AM-4.00PM
• Work hours/week: 40
• Employment Type: Full time
• Platform: CAPITAL MARKETS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-07-02
• Application Deadline: 2026-09-30
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.