Business Analyst Intern

Maxis; Kuala Lumpur; On-site; MYR 11,000 - 18,000; Part time

Job summary

Maxis is seeking a Business Analyst Intern in the Consumer Business Division to gain hands-on experience supporting business analysis activities, process improvement initiatives, stakeholder engagement, and project delivery. You will work with product owners and cross-functional teams in a dynamic corporate environment.

The role offers exposure to real-world operations, requirements gathering, process documentation, and cross-functional collaboration while learning how to deliver data-driven

Qualifications

• Currently pursuing a Bachelor's Degree in Business Administration, Information Systems, Computer Science, Economics, Engineering, or a related discipline.
• Strong interest in business analysis, process improvement, project management, or digital transformation initiatives.
• Previous academic or internship experience related to business analysis is an added advantage.

Responsibilities

• Requirements elicitation support and documentation.
• Document and analyze business requirements from stakeholders.
• Assist in workshops, meetings, and discussions to understand business needs.

Skills

English communication

Stakeholder management

Analytical thinking

Attention to detail

Cross-functional teamwork

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.


• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.


• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.


• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Join Maxis as a Business Analyst Intern within the Consumer Business Division, where you will gain hands-on experience supporting business analysis activities, process improvement initiatives, stakeholder engagement, and project delivery. This role offers exposure to real-world business operations, requirements gathering, process documentation, and cross-functional collaboration while working closely with business teams, project stakeholders, and product owners in a dynamic corporate environment.

Key Responsibilities

• Requirements Elicitation Support & Documentation


• Assist in gathering and documenting business requirements from stakeholders.


• Support workshops, meetings, and discussions to understand business needs and objectives.


• Help prepare business requirements documents, user stories, process documentation, and meeting minutes.


• Ensure requirements are properly captured, organized, and maintained throughout the project lifecycle.


• Current-State Process Mapping


• Assist in documenting and analysing existing business processes and workflows.


• Develop process maps, flowcharts, and supporting documentation to represent current operations.


• Identify process gaps, inefficiencies, and opportunities for improvement.


• Support the Business Analyst team in recommending process enhancement initiatives.


• Data Collection & Basic Analysis


• Collect, validate, and organize business and operational data from various sources.


• Perform basic data analysis to support decision-making and project requirements.


• Assist in preparing reports, dashboards, presentations, and business insights for stakeholders.


• Ensure data accuracy and consistency through validation and quality checks.


• User Acceptance Testing (UAT) Coordination


• Support the planning and coordination of User Acceptance Testing (UAT) activities.


• Assist in preparing test scenarios, test cases, and testing documentation.


• Track testing progress, document defects, and follow up on issue resolutions.


• Work closely with business users and project teams to ensure successful test execution.


• Research & Analysis Support


• Conduct research on existing business artifacts, systems, products, and industry best practices.


• Gather relevant information to support business analysis activities and project initiatives.


• Assist in benchmarking and identifying opportunities for process and product improvements.


• Support project teams with ad-hoc analysis and documentation tasks as required.

Value-Added Project

The Intern Will Have The Opportunity To Participate In Both Small-scale And Large-scale Projects Within The Consumer Go-To-Market (GTM) Team, Covering a Variety Of Products And Business Initiatives. This May Include

• Supporting business analysis activities across multiple product launches and enhancements.


• Assisting in process improvement and operational efficiency initiatives.


• Participating in stakeholder discussions, workshops, and project delivery activities.


• Contributing to data-driven insights and recommendations that support business decision-making.

This project provides practical exposure to business analysis methodologies, project management practices, stakeholder engagement, and strategic business operations within a leading telecommunications company.

Preferred Skills / Qualifications

• Currently pursuing a Bachelor's Degree in Business Administration, Information Systems, Computer Science, Economics, Engineering, or a related discipline.


• Strong interest in business analysis, process improvement, project management, or digital transformation initiatives.


• Previous academic or internship experience related to business analysis is an added advantage.

Technical Skills

• Proficiency in Microsoft Excel and PowerPoint.


• Ability to work with structured data and perform basic data analysis.


• Familiarity with process mapping tools, business analysis techniques, or documentation tools is an advantage.


• Technical knowledge or understanding of systems, applications, or digital products is a plus.


• Ability to learn new tools and technologies quickly.

Soft Skills

• Strong written and verbal communication skills in English.


• Confident in presentations and stakeholder interactions.


• Good interpersonal and relationship management skills.


• Strong analytical thinking and problem-solving abilities.


• Highly organized with strong attention to detail.


• Proactive, eager to learn, and able to work collaboratively within cross-functional teams.

Why Join Us?

• Gain hands-on experience in business analysis, process documentation, and project delivery.


• Develop practical skills in stakeholder management, requirements gathering, and data analysis.


• Work alongside experienced professionals within the Consumer Business Division.


• Contribute to meaningful business initiatives and product-related projects.


• Build a strong foundation for a future career in Business Analysis, Product Management, Consulting, or Project Management.

Internship Duration

Open to candidates available from October onwards.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.