Business Analyst, EDI & Integration

BEN LINE AGENCIES (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

BEN LINE AGENCIES (MALAYSIA) SDN. BHD. is seeking an Integration Specialist to manage end-to-end EDI/API integrations with trading partners, lead CR workstreams, and coordinate testing, go-live and BAU support for LinerX.

You will collaborate with SMEs, vendors, and in-house apps teams to define interfaces, mappings, data flows and acceptance criteria, ensuring timely delivery and quality sign-off.

Responsibilities

• Identify integration requirements of each office, covering EDI and API integrations with trading partners and internal systems, including message types and interfaces.
• Conduct fit-gap analysis against the standard message set and promote standard mappings over partner- or office-specific customization.
• Work with SMEs to gather requirements and prepare integration requirements documents covering message types, data flows, business rules, partner requirements and acceptance criteria.
• Own all integration-related CRs during the implementation and ensure adherence to the CR lifecycle.
• Review vendor effort estimates and quotations for each CR, including cost, benefit and system impact in the CR impact assessment.
• Prepare CRs for prioritisation by the Product System Manager and SMEs, and obtain all required approvals at each stage of the CR lifecycle.
• Work closely with the rollout Project Manager, who tracks rollout activities, and provide timely updates on CR status, issues and risks.
• Liaise with the vendor on interface and mapping specifications, ensuring gaps and open issues are resolved.
• Coordinate with trading partners, including principals, ports, depots and third-party booking platforms, and with owners of in-house applications on message specifications, connectivity and implementation timelines.
• Own and perform thorough testing of all EDI functions in LinerX prior to UAT, including inbound/outbound messages, mappings, data updates, acknowledgements and error handling.
• Plan and conduct UAT and end-to-end testing with SMEs and trading partners, including test scenarios and test cases, coordination of test execution and recording of results.
• Lead the rectification of issues and defects identified during testing with the vendor and trading partners, through to resolution and retesting.
• Confirm that testing has been completed and formally signed off before changes are released.
• Be responsible for integration setup prior to go-live, including partner profiles, code mappings and connectivity configuration.
• Coordinate cutover activities with trading partners and in-house application owners.
• Prepare and update integration documentation, including interface and mapping specifications and partner lists, and brief SMEs and L2 support on the changes.
• Manage the rectification of EDI and integration issues with the vendor and trading partners during the hypercare period, until handover to BAU support.
• Own integration-related CR intake and assessment post go-live, including onboarding new trading partners and message types, ensuring CR lifecycle compliance.
• Assess incoming CRs with business users and SMEs to analyse requirements and prepare integration requirements documents.
• Review vendor estimates and quotations for CRs, including cost, benefit and system impact in the CR impact assessment.
• Prepare CRs for prioritisation by the Change Board.
• Liaise with the vendor on interface and mapping specifications, coordinating with trading partners and in-house application owners for implementation.
• Own and perform testing of the EDI functions for every CR, plan end-to-end testing with SMEs and partners, manage defect rectification.
• Assess readiness for Go/No-Go, update integration documentation, and brief teams on changes for BAU handover.
• Maintain BAU integration CR register, trading partner inventory, and report progress, risks and issues to the Product System Manager.
• Engage with BAU support to review recurring EDI tickets and propose improvements to address root causes.
• Proactively identify and propose enhancements to integrations, including standardisation or automation of data exchange.
• Stay updated on EDI, APIs and data standards and assess their applicability to LinerX.
• Work with the Transformation team to evaluate AI-driven improvements to LinerX integrations.
• Continuously reach out to principals, ports, depots and third-party booking platforms to onboard new trading partners and expand integrations.
• Collaborate with the Functions Business Analyst to keep functional changes aligned.

Job description

• Identify all integration requirements of each office, covering EDI and API integrations with trading partners and integrations with internal systems, including the message types and interfaces involved, through discussions with business users and SMEs.
• Conduct fit-gap analysis against the standard message set and interfaces, and promote adoption of standard mappings over partner- or office-specific customisation wherever possible.
• Work closely with SMEs to gather requirements and prepare integration requirements documents covering message types, data flows, business rules, partner requirements and acceptance criteria.

2. CR management

• Own all integration-related CRs raised during the implementation and ensure that each adheres to the CR lifecycle, encompassing request, impact assessment, approval, build, testing and deployment.
• Review vendor effort estimates and quotations for each CR, and include cost, benefit and system impact in the CR impact assessment.
• Prepare CRs for prioritisation by the Product System Manager and SMEs, and obtain all required approvals at each stage of the CR lifecycle.
• Work closely with the rollout Project Manager, who tracks all rollout activities, and provide timely updates on CR status, issues and risks.

3. Solution and build

• Liaise with the vendor on interface and mapping specifications, ensuring they meet the stated requirements and that gaps and open issues are resolved.
• Coordinate with trading partners, including principals, ports, depots and third-party booking platforms, and with owners of in-house applications on message specifications, connectivity and implementation timelines.

4. Testing

• Own and perform thorough testing of all EDI functions in LinerX prior to UAT, covering inbound and outbound messages, mappings, data updates within the system, acknowledgements and error handling, and verify that each message and interface meets the requirements before release to SMEs.
• Plan and conduct UAT and end-to-end testing with SMEs and trading partners, including the preparation of test scenarios and test cases, coordination of test execution and recording of results.
• Lead the rectification of issues and defects identified during testing with the vendor and trading partners, through to resolution and retesting.
• Confirm that testing has been completed and formally signed off before changes are released.

5. Go-live and hypercare

• Be responsible for integration setup prior to go-live, including partner profiles, code mappings and connectivity configuration.
• Coordinate cutover activities with trading partners and in-house application owners.
• Prepare and update integration documentation, including interface and mapping specifications and partner lists, and brief SMEs and L2 support on the changes.
• Manage the rectification of EDI and integration issues with the vendor and trading partners during the hypercare period, until the site is formally handed over to BAU support.

B. BAU (post go-live)

1. CR intake and assessment

• Own all integration-related CRs raised after go-live from intake to closure, including requests to onboard new trading partners and message types, ensuring that each adheres to the CR lifecycle.
• Assess incoming CRs with business users, and work closely with SMEs to analyse requirements and prepare integration requirements documents.
• Review vendor effort estimates and quotations for each CR, and include cost, benefit and system impact in the CR impact assessment.
• Prepare CRs for prioritisation by the Change Board.

2. Solution, build and testing

• Liaise with the vendor on interface and mapping specifications, and coordinate with trading partners and in-house application owners on implementation.
• Own and perform thorough testing of the EDI functions in LinerX for every CR, plan and conduct end-to-end testing with SMEs and trading partners, and manage the rectification of defects through to resolution.

3. Release and handover

• Assess the readiness of each CR based on test results, approvals and business readiness, and provide a go/no-go recommendation to the Product System Manager.
• Update integration documentation for each delivered CR, and brief SMEs and L2 support on the changes.
• Lead the transition of delivered CRs into BAU, working with L2 support to hand over documentation, partner details and known issues.

4. CR governance

• Maintain the BAU integration CR register, including status, approvals and supporting documentation for each change.
• Maintain an up-to-date inventory of trading partners, message types and interfaces.
• Report on BAU CR progress, risks and issues to the Product System Manager.
• Engage regularly with the BAU support team to review recurring EDI and integration tickets, and propose improvements to address root causes and improve reliability.
• Proactively identify and propose improvements to integrations, including opportunities to standardise or automate data exchange.
• Keep abreast of developments in EDI, APIs and industry data standards, and assess their potential application to LinerX.
• Work closely with the Transformation team to identify and evaluate potential AI-driven improvements to LinerX integrations.

C. Across both phases

• Continuously reach out to principals, ports, depots and third-party booking platforms to establish and expand integrations with LinerX, identifying partners not yet integrated and driving them through onboarding.
• Collaborate with the Functions Business Analyst to ensure that functional changes and integrations are aligned.