Business Analyst, Product Improvement

BEN LINE AGENCIES (MALAYSIA) SDN. BHD.; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

BEN LINE AGENCIES (MALAYSIA) SDN. BHD. is seeking an experienced Business Analyst to lead CR management across ERP rollout projects in Kuala Lumpur.

You will work with business users and SMEs to capture requirements, promote standard processes, and ensure changes follow the full CR lifecycle. You will own testing activities including functional and system integration tests, coordinate UAT, and develop rollout reports using ActiveReportsJS.

Formación

• Six+ years as a Business Analyst in deployments or rollouts.
• Experience managing change requests through full CR lifecycle.
• Proven ability to plan and execute UAT and end-to-end testing.
• Experience with vendor collaboration and deliverable reviews.
• Strong documentation and requirements gathering skills.

Responsabilidades

• Own CR intake, assessment, prioritisation and lifecycle governance.
• Collaborate with SMEs and business users to capture requirements.
• Coordinate testing activities and sign-off before release.
• Develop reports in ActiveReportsJS for rollout.
• Support go-live and post go-live hypercare with vendors.

Conocimientos

Business Analysis

CR Lifecycle

UAT Planning

System Testing

Vendor Management

Stakeholder Engagement

Herramientas

ActiveReportsJS

Descripción del empleo

• Conduct fit-gap analysis for each office through discussions with business users and SMEs, and promote adoption of the standard process over local customisation wherever possible.


• Collaborate with the implementation team and SMEs to identify and analyse the system changes required for the rollout.


• Work closely with SMEs to gather requirements and prepare business requirements documents covering processes, business rules, local requirements and acceptance criteria.

2. CR management

• Own all CRs raised during the implementation and ensure that each adheres to the CR lifecycle, encompassing request, impact assessment, approval, build, testing and deployment.


• Review vendor effort estimates and quotations for each CR, and include cost, benefit and system impact in the CR impact assessment.


• Prepare CRs for prioritisation by the Product System Manager and SMEs, and obtain all required approvals at each stage of the CR lifecycle.


• Work closely with the rollout Project Manager, who tracks all rollout activities, and provide timely updates on CR status, issues and risks.

3. Solution and build

• Liaise with the vendor on solution documents, ensuring they meet the stated requirements and that gaps and open issues are resolved.


• Develop the reports required for the rollout in ActiveReportsJS, in accordance with the standard report template.

4. Testing

• Own and perform functional and system integration testing of vendor deliverables prior to UAT, verifying that each change meets the requirements before release to SMEs.


• Work with SMEs to plan and conduct UAT and end-to-end testing, including the preparation of test scenarios and test cases, coordination of test execution and recording of results.


• Lead the rectification of issues and defects identified during UAT and end-to-end testing with the vendor, through to resolution and retesting.


• Confirm that testing has been completed and formally signed off before changes are released.

5. Go-live and hypercare

• Be responsible for system setup prior to go-live, including master data and configuration setup.


• Prepare and update user guides and training materials covering the system changes delivered for the rollout, and brief SMEs and key users on these changes.


• Manage the rectification of issues and defects with the vendor during the hypercare period, until the site is formally handed over to BAU support.

B. BAU (post go-live)

1. CR intake and assessment

• Own all CRs raised after go-live from intake to closure, ensuring that each adheres to the CR lifecycle.


• Assess incoming CRs with business users, and work closely with SMEs to analyse requirements and prepare requirements documents.


• Review vendor effort estimates and quotations for each CR, and include cost, benefit and system impact in the CR impact assessment.


• Prepare CRs for prioritisation by the Change Board.

2. Solution, build and testing

• Liaise with the vendor on solution documents, ensuring they meet the stated requirements.


• Develop new and amended reports arising from CRs in ActiveReportsJS, in accordance with the standard report template.


• Work with business users and SMEs on UAT and end-to-end testing.

3. Release and handover

• Assess the readiness of each CR based on test results, approvals and business readiness, and provide a go/no-go recommendation to the Product System Manager.


• Prepare and update user guides and training materials for each delivered CR, and brief SMEs and key users on the changes.


• Lead the transition of delivered CRs into BAU, working with L2 support to hand over documentation, functional changes and known issues.

4. CR governance

• Maintain the BAU CR register, including status, approvals and supporting documentation for each change.


• Report on BAU CR progress, risks and issues to the Product System Manager.


• Engage regularly with the BAU support team to review recurring tickets and user feedback, and propose improvements to address root causes and enhance the user experience.


• Proactively identify and propose improvements to the system, its functions and reports.


• Keep abreast of relevant technology developments and industry practices, and assess their potential application to LinerX.


• Work closely with the Transformation team to identify and evaluate potential AI-driven improvements to LinerX.

C. Across both phases

• Collaborate with the EDI Business Analyst on integration requirements with principals, ports, depots and other in-house applications, ensuring functional changes and integrations are aligned.

Experience:

• A minimum of six years' experience as a Business Analyst, including involvement in system implementations or rollouts.


• Proven experience in managing change requests through the full CR lifecycle, from requirements definition to deployment and BAU handover.


• Hands-on experience in functional and system integration testing, as well as in planning and conducting UAT and end-to-end testing with business users and SMEs.


• Experience in system setup, including master data and configuration, and in supporting go-live and hypercare.


• Experience in working with third-party software vendors on solution design and delivery.


• Experience in working closely with Project Managers on project delivery.

Preferred

• Prior experience in the shipping or logistics industry, preferably in liner agency or carrier operations.


• Experience in report design using ActiveReportsJS.