Business Analyst (Digital Channels – Wealth)

OCBC; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

OCBC Malaysia is seeking an IT Business Analyst to support expansion of Internet Banking, Mobile Banking, STP initiatives, and Digital Wealth capabilities across digital channels. You will map end-to-end processes and translate business needs into clear requirements to enable automation and improved customer journeys.

The role requires strong experience in Digital Banking, Wealth Management, and cross-functional collaboration with product, operations, compliance and technology teams to deliver

Qualifications

• Strong knowledge of end-to-end business processes within Digital Banking Channels.
• Proven experience as a Business Analyst in banking or financial services.
• Good understanding of Digital Wealth and Investment Services, onboarding, servicing.
• Excellent analytical and communication skills; ability to document and present clearly.
• Experience with Agile/Scrum or SDLC delivery environments.

Responsibilities

• Develop end-to-end customer service fulfillment process flows.
• Document data flows and system integration touchpoints.
• Translate business requirements into user stories and functional specifications.
• Collaborate with Digital Channels, Wealth Product Owners, operations, and technology teams.
• Facilitate workshops to align requirements, priorities and timelines.

Skills

Wealth Management

Investments

Insurance

Digital Banking

Business Analysis

Job description

We are seeking a highly capable IT Business Analyst to support the continued expansion and modernization of our Internet Banking and Mobile Banking platforms, Straight-Through Processing (STP) initiatives, and Digital Wealth capabilities delivered through mobile banking channels.

This role works end-to-end across digital channels, wealth product teams, middle-office and back-office operations to identify process improvement opportunities, streamline customer journeys, and enable automation through well-defined business and technology solutions.

The successful candidate will play a key role in delivering wealth-related initiatives within Digital Mobile Banking, including investment, insurance, deposits, and portfolio servicing journeys, while ensuring seamless integration with customer servicing and operational processes. The ideal candidate brings strong experience in Digital Banking, Wealth Management, and Business Analysis, with the ability to work effectively with diverse stakeholders across business, operations, product, compliance, and technology teams.

Responsibilities

Business & Process Analysis

• Develop and maintain a comprehensive end-to-end understanding of Consumer Internet Banking and Mobile Banking services, including:
• Service request initiation
• STP eligibility assessment
• Back-end operational processing for non-STP cases
• Digital Wealth and investment journeys
• Wealth servicing and transaction fulfillment processes
• Analyze existing business processes to identify STP opportunities, operational bottlenecks, and areas for automation and optimization.
• Conduct impact analyses, feasibility studies, and gap assessments for system enhancements and process redesign initiatives.

Solution Design & Documentation

• Design and document:
• End-to-end customer service fulfillment process flows
• Business process models and operating models
• Data flows and system integration touchpoints
• Translate business requirements into clear user stories, functional specifications, and acceptance criteria, ensuring alignment with the target architecture and operational requirements.

Stakeholder Collaboration

• Collaborate closely with:
• Digital Channels teams (Internet Banking and Mobile Banking)
• Wealth Product Owners and business stakeholders
• Middle-office and back-office operations teams
• Technology delivery teams

Facilitate workshops and discussions to:

• Eliit business and regional requirements
• Drive alignment across stakeholders
• Prioritize enhancements and new feature development
• Delivery & Governance
• Partner with technology teams to ensure solutions are implemented in line with business objectives, regulatory requirements, and industry best practices.
• Provide guidance and ongoing support throughout the full delivery lifecycle, from requirements definition through implementation and post-launch stabilization.
• Support and mentor other Business Analysts, as needed, across multiple initiatives.
• Stay current with digital banking trends, industry best practices, and emerging technologies related to:
• Digital Wealth
• Investments and Advisory Services
• Process Automation
• STP Enablement
• Modern Banking Platforms
• Proactively recommend innovative solutions to enhance customer experience and improve operational efficiency.

Qualifications

• Strong knowledge of end-to-end business processes within Digital Banking Channels.
• Proven experience as a Business Analyst, preferably within the banking or financial services industry.
• Good understanding of Digital Wealth and Investment Services, including customer onboarding, investment servicing, wealth transactions, and portfolio-related journeys.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex information and build consensus among stakeholders.
• Strong written and verbal communication skills, including experience producing clear documentation and delivering presentations.
• Comfortable engaging with stakeholders across multiple business functions and levels of seniority.

Required Skills

• Domain knowledge in one or more of the following areas:
• Wealth Management
• Investments / Unit Trusts / Structured Products
• Insurance / Bancassurance

Additional requirements:

• Experience in Digital Banking transformation or business process re-engineering initiatives.
• Experience working in Agile/Scrum or SDLC-based delivery environments.
• Exposure to modern digital and integration technologies, including:
• APIs
• Cloud-based platforms
• Digital Wealth platforms
• Open Banking and Open Finance integrations