Business Analyst - Application Support Korea

Demant Technology & Innovation Centre Sdn. Bhd.; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Demant Technology & Innovation Centre Sdn. Bhd. is seeking an IT leader to drive technology-enabled improvements in the APAC region.

You will coordinate regional IT teams and liaise with global application owners to map processes, define requirements, and oversee UAT, training and go-live activities. The role involves end-to-end change ownership, running workshops, and launching solutions. You will engage with incident management and service desk teams to ensure smooth delivery and continuous

Qualifications

• Experience coordinating IT in APAC for hearing aid technology.
• Ability to work with regional IT teams and global owners.
• Understanding of incident management and support structures.

Responsibilities

• Map processes, analyse current vs future state, define requirements, and run UAT, training, go live.
• Own change end-to-end, run workshops and launch solutions.
• Process mapping and current-vs-future state analysis, building simple business cases.
• Solution option assessment / functional specifications.
• Gather improvement ideas to support change requests and define requirements.
• Facilitate workshops, testing (UAT), training and go-live activities.

Skills

Hearing Aids IT Director APAC

Regional HA IT teams

DTIC L1/L2 and LTM L1/L2 support

Global IT applications owners

Major Incident managers

Service Desk / infrastructure teams

Job description

• Map processes, analyse current vs future state, define requirements, and run UAT, training, go live.
• Join a Technology & Innovation Centre focused on tech-led improvement.
• Own change end-to-end, run workshops and launch solutions!
• Process mapping and current-vs-future state analysis, building simple business cases.
• Solution option assessment / functional specifications.
• Gather improvement ideas to support change requests and define requirements.
• Facilitate workshops, testing (UAT),trainingand go-live activities.

Job Requirements

• Hearing Aids IT Director, Asia Pacific.
• Regional HA IT teams.
• DTIC L1/L2, and LTM L1/L2 support resources
• Global IT application and process owners.
• Major Incident managers and support teams where relevant.
• Service Desk or infrastructure teams.

Culture of trust

A culture of trust, providing you with the autonomy and freedom to define your own path towards achieving our shared goals.

A team-based and collaborative environment, fostering open dialogue and respect.

A place that values unconventional thinking, as we constantly seek innovative and more efficient approaches.

An agile environment that takes a can-do approach allowing for ideas to quickly transition to impactful solutions.

Demant Technology & Innovation Centre Sdn. Bhd.

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and know-how to help improve people’s health and hearing. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in...