Business Analyst (Application Support)

Kenanga Group; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Kenanga Group in Kuala Lumpur seeks aBusiness/CS graduate with 1 year of experience to maintain outsourced application systems and ensure daily operations run smoothly. You will support project management on outsourced systems, implement change requests, and document interfaces while coordinating with vendors for testing and resolutions.

The role requires SDLC knowledge within a fast-paced financial environment, proficiency in MS Office, and familiarity with investment platforms, with stock

Qualifications

• Bachelor’s degree in business, Computer Science, or a related field.
• Minimum 1 year of relevant working experience.
• Prior working experience in financial institutions is required.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong understanding of the System Development Life Cycle (SDLC) within a fast-paced financial industry environment.
• Well versed in technologies supporting various investment platform channels.
• Experience in the stock broking industry is an advantage.

Responsibilities

• Maintain outsourced application systems and ensure daily operations run smoothly.
• Support Project Management & Service Management on outsourced systems.
• Provide support and implement change requests for outsourced systems.
• Track project milestones and follow up on issues.
• Educate users and transfer knowledge for outsourced systems.
• Translate user requirements into system requirements documents.
• Document interfaces between legacy and new systems.
• Coordinate with vendors for testing and resolutions.
• Provide training and user manuals for new systems.

Skills

Business/CS degree

1 year experience

Financial institutions experience

MS Office (Word/Excel/PowerPoint)

SDLC understanding

Investment platform channels

Stock broking industry experience

Education

Bachelor’s degree in business or Computer Science or related field

Job description

Responsible for maintaining outsourced application systems that have moved beyond the development stage, ensuring that the Company’s systems operate smoothly on a daily basis.

JOB RESPONSIBILITIES

Support Project Management & Service Management on outsourced systems:

• Participate in the project and development of the systems.
• To provide support and implement change requests for outsourced systems to meet users’ requirements.
• Assist project management to track the project milestones and deliverables of the project. Track and follow up on the issues raised during the project phase and ensure all issues are being addressed promptly.
• Ensure adequate education and knowledge transfer to business users for outsourced systems applications.
• Understanding/conducting user requirements and translate into system requirement document.
• Mapping and documenting interfaces between legacy and new systems.
• To follow up closely with vendors for temporary workaround as well as permanent resolution, drawing up, supervising and documenting testing schedules for complete systems.
• Planning and working flexibly to deadlines.
• Providing training and user manuals to users of a new system.

Problem Solving & Issues Tracking on Outsourced systems

• To provide first-level support for problem solving & issue-tracking for outsourced systems.
• Identify and tracking of issues reported for outsourced systems and liaising with users on daily BAU.
• Analyzing the existing systems and Identify risk that may directly impact to the outsourced systems as well as to business users to control and mitigate the risk to the systems.
• Identifying options for potential solutions and assessing them for both technical and business suitability.
• Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
• Supporting users on change control and system updates.
• Keeping up to date with technical and industry developments.

Rules & Regulations and Policies & Procedures Compliance

• Ensure adherence to internal policies & guidelines and all relevant regulations.

Staff Development and Engagement

• Monitor staff performance, development plan, discipline and performance matters/issues.
• Provide coaching and mentoring to direct reports.

JOB REQUIREMENTS

• Bachelor’s degree in business, Computer Science, or a related field.
• Minimum 1 year of relevant working experience.
• Prior working experience in financial institutions is required.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong understanding of the System Development Life Cycle (SDLC) within a fast‑paced financial industry environment.
• Well versed in technologies supporting various investment platform channels.
• Experience in the stock broking industry is an advantage.